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CIDM Best Practices 2017

September 11 - 13th, 2017

Burlington, Vermont

Join IXIASOFT at CIDM Best Practices, September 11-13, 2017, in Burlington, Vermont. We will be presenting at the show.

Measuring Success with DITA Production Metrics

by Keith Schengili-Roberts, IXIASOFT DITA Evangelist and Market Researcher

Date: Tuesday September 12, 2017
Time: 4pm - 5:30pm

Measuring cost savings and content quality is easier when using DITA + CCMS because the topic-based nature of DITA allows you to track your output in a granular fashion. Production metrics are used to determine the quantity and costs of producing content. This set of metrics can be used by managers to measure the efficiency of their team’s content production. If you are trying to establish ROI, this is another way to bolster your argument with C-level executives by demonstrating ongoing improvements.

In this session IXIASOFT’s Keith Schengili-Roberts will demonstrate several practical examples of how you can use DITA topics within a CCMS for measuring DITA content production and quality.

What can attendees expect to learn?

This rotating table talk will provide practical examples of how DITA practitioners can use metrics in a production environment to measure both cost savings and quality. It will be based primarily on IXIASOFT’s own DITA topic production figures, with an emphasis on the practical aspects of doing the measurements, what they are seeking to quantify, and how collecting metrics can aid technical documentation managers and information architects to collect information that can be used to improve the quality of their content.

The Rise of the SMEs

by Sharon Figueira, IXIASOFT Presales Technical Consultant, along with Toni Mantych, ADP and Joe Pennachio, Qualcomm

Date: Wednesday, September 13, 2017
Time: 9am - 9:40am

The experts will discuss about the evidence of trends for more SME-authored content, and investigate the forces driving the trend. They will also share good practices for safeguarding quality content and efficient production when more and more documentation is written by people outside of the information development team. They will also discuss potential benefits to using more SMEs, and raise some questions around the real cost of using SMEs to author content. What does it mean for the tech writing profession if “anyone can write technical documentation”?

What can attendees expect to learn?

If you feel as though you have to fight to have information development specialists write your content, come and hear how others are experiencing changing patterns of content development. Share good practice regarding handling SME-authored content as we look for ways to build collaboration without sacrificing standards and efficiencies. Discuss how to leverage your Information Developer experience and skills when folks from other teams are writing content, and brainstorm with the panel the new skill sets we must nurture to be successful in a collaborative environment.

IXIASOFT DITA CMS customer ADP will also present at this year’s event:

Tony Mantych, ADP - Collaborative Best Practices for Unified Content Strategy

IXIASOFT partners also presenting at CIDM's Best Practices include Comtech Services, Etteplan, Gnostyx Research, JustSystems, WhP, xPublisher and Zoomin