The End of the Technical Writer? 2.0

For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest job aggregator website in the United States. With the exception of a brief surge in technical writing job postings in late 2015/early 2016, there has...

The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved in recent years. This is largely due to digital transformation. The shift requires businesses to adapt accordingly with an emphasis on customer experience, notably by...

IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in IXIASOFT CCMS—which is practically everything—there’s an abundance of buttons, options, and little shortcuts to take advantage of. I’ve picked up more than a few tricks...

What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart Factory” environment to create increasingly customized products where physical goods are accompanied by a virtual component. In the Industry 4.0 context, how can we best assist...

Get the webinar here!   Topic Customer Experience and Omnichannel Content Strategy Date and Time This webinar originally aired on: Friday, June 7, 2019  Here's what you'll learn during the webinar: Are you looking for ways to deliver outstanding experience to your customers?Listen to IXIAtalks: episode 7 to learn the key role of...

Get the Recording Topic The Path to Information 4.0 Date and Time Date: May 9, 2019Time: 11:00 AM - 12:00 PM EDT  Here's what you'll learn during the webinar: What if you could get highly personalized and contextualized information tailored to your situation, location, and even mood?As the informational response to the Fourth...

Are you a competent technical communicator? The creation of information for use shall be assigned to competent persons (*)(*) ISO 82079 -article 10.1  Are you a competent person?Sure you are… because you love writing. That’s why you decided to move to technical writing.If you excel at English...

Get the webinar! Topic Another ISO standard! IEEE-ISO 82 079 Date and Time Date: April 11, 2019Time: 11:00 AM - 12:00 PM EDT Here's what you'll learn during the webinar: Join DITA expert Nolwenn Kerzreho and documentation specialist Marie-Louise Flacke to learn more about the insights and impacts of this ISO standard on...

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