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MONTREAL (PRWEB) September 14, 2019 Two industry leading software companies work together to support future generations of IXIASOFT CCMS Web.Today Montreal software company IXIASOFT announces it is taking its partnership with Syncro Soft’s Oxygen products to the next level. This partnership is at the heart of...

The default mode for technical communications is basic, narrative-style unstructured content. It is easy to understand why, since most technical writing groups start out small in terms of members and products to document. A non-structured approach is the easiest way to start. As a company...

The Emergence of the Common Information Experience For years, marketing, sales, tech pubs, and customer support operated independently throughout the customer journey. Customers were supplied with very different information in the stages preceding the buying decision. Over the past few decades, however, companies have shifted to...

For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest job aggregator website in the United States. With the exception of a brief surge in technical writing job postings in late 2015/early 2016, there has...

The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved in recent years. This is largely due to digital transformation. The shift requires businesses to adapt accordingly with an emphasis on customer experience, notably by...

IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in IXIASOFT CCMS—which is practically everything—there’s an abundance of buttons, options, and little shortcuts to take advantage of. I’ve picked up more than a few tricks...

What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart Factory” environment to create increasingly customized products where physical goods are accompanied by a virtual component. In the Industry 4.0 context, how can we best assist...

Are you a competent technical communicator? The creation of information for use shall be assigned to competent persons (*)(*) ISO 82079 -article 10.1  Are you a competent person?Sure you are… because you love writing. That’s why you decided to move to technical writing.If you excel at English...

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