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What are production metrics, and why should we measure them? In a nutshell, production metrics provide the ability to:Set more accurate project estimatesGood from a project management standpointJustify need for more resources (tools/people)Production metrics make it much easier to make effective arguments...

Ericsson and DITA Many customer product information groups at Ericsson are dependent on organization and product areas. Ericsson delivers customer product information continuously and in several tracks for a large number of software and hardware products.Ericsson has a legacy base of information content to be updated...

A content set grows organically over time. It’s created over many years, by many writers with many different writing styles and degrees of detail. In many cases, the content creators are no longer part of your company. Their content, however, lives on.It’s possible the content...

DITA XML can be daunting, especially for newcomers from authoring environments like MS Word. The fundamentals of good technical writing, however, are embodied in the DITA standard. Once you wrap your head around a few simple concepts, it is not as hard as it first...

An Intro to DITA DITA stands for Darwin Information Typing Architecture, and is an XML-based open standard for developing, managing, structuring, and publishing content both for print and the web. DITA is not just a standard but a methodology—some might even call it a philosophy. Unlike...

For technical writers, the DITA standard represents three main things: a) a set of templates to follow, b) mechanisms for reuse and c) conditional publishing.   A Closer Look at the DITA Standard Contrary to popular belief, DITA authoring is simple. DITA for writers is neither a tool...

A content management system is a software that helps create, organize, and maintain digital content. Generally, CMSs support multiple users. They provide ample benefits for large businesses, including significant cost savings, increased collaboration among team technical documentation team members (even the non-technically minded), and total...

Tech writers work hard to understand the domain, terminology, and specifications of each product. Often, the most challenging part of the process is getting quality review from SMEs.When doc bugs come in, it’s the tech writer’s neck on the line—no matter who is responsible for...

Early adopters of the DITA XML architecture include semiconductors leaders like AMD, Intel, Freescale, NXP, and STMicroelectronics. More recent adopters are Altera, ARM, and Infineon. So why are these companies using DITA for content?DITA XML is a standard used to create documentation that enables a...

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