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Our techcomm blog covers it all. Read what IXIASOFT experts have to say about documentation best practices and industry trends.
Using Metadata to Deliver Findable Content
“Findable content” has been a buzzword for a few years. In the context of customer experience, it is crucial. In…
Custom Business Rules for DITA Projects
What Are Business Rules Business rules define or constrain some aspect of business, and always resolve to true or false….
Reflections on LavaCon 2019
As content creators, and even as CCMS vendors, we easily find ourselves heads-down in our own little worlds, solving our…
How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content
Over the years, technical writers evolved to be more than just writers. They are now being asked to provide a…
How to Automatically Create PDF Forms from DITA Content
PDF forms are a useful way to gather information. Generally, PDF forms are designed in a GUI editor and form…
4 Tips for Getting the Most Out of the Collaborative Review Feature in IXIASOFT CCMS Web
The collaborative review feature is a great tool for getting subject matter expert (SME) feedback. It’s easier and quicker to…
The Benefits of Adopting a Standard for Structured Content
The default mode for technical communications is basic, narrative-style unstructured content. It is easy to understand why, since most technical…
Reasons to Move to Structured Content…and How!
The Emergence of the Common Information Experience For years, marketing, sales, tech pubs, and customer support operated independently throughout the…
The End of the Technical Writer? 2.0
For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest…
How to Enhance Customer Experience with an Omnichannel Content Strategy
The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved…
5 Tips from an IXIASOFT Tech Writer on Using IXIASOFT CCMS
IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in…
The Path to Information 4.0
What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart…