Technical publications

SAP uses open-source components to make content more usable and visually appealing, and to take user assistance to the next level.Do you remember when software documentation was delivered in frozen headered and footered PDF books? Or bewildering webs of static HTML pages – the digital...

Discover the top 25 content strategist influencers of 2017. Candidates are selected based on internet presence, influence, community engagement, and participation (including conference appearances). Judges include Content Experience Strategist and CEO/Founder of Idyll Point Group Andrea Ames, Executive Director of the LavaCon Conference Jack Molisani,...

  The “D” in DITA stands for “Darwin,” underscoring the fact that the XML standard has evolution built into its design. That evolution continues with several new offerings expected soon from the OASIS Technical Committee in charge of the standard, including the various flavors of Lightweight...

Why do we need technical communicators? The skill sets and experience of technical communicators are valuable assets for global organizations. International tech company ARM has found a way to leverage these skills that goes far beyond the job description...

What I think is still a largely under-appreciated aspect of DITA is that it enables documentation teams to measure ongoing content production and quality. Much has been written about DITA metrics, and the majority of that content focuses on measuring the Return on Investment (ROI)...

DITA XML is the fastest-growing standard for structured content, and my research (published on ditawriter.com/companies-using-dita) has shown it to be in use by over 650 organisations worldwide employing thousands of technical writers...

From subject matter experts to content creators, project managers and even translation and localization experts, content management projects involve a lot of people, rendering these projects complex and challenging. The classic game of Snakes & Ladders – adapted to the world of content management – provides a playful tool for people to come together and discuss pathways to a successful project...

It is rare for documentation teams to not use some form of database or repository for storing their technical content. A documentation team of any size will generate significant amounts of content over time that eventually outgrows shared network folders...

As the DITA standard celebrates its 10th anniversary this year, we reflect on its existence over the last decade and note how much has changed in the way we think about structured technical documentation. DITA continues to evolve with the DITA 1.3 specification expected to...

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