MadCap IXIA CCMS FAQ

CCMS stands for component content management solution. MadCap IXIA CCMS is designed to simplify and streamline an organization’s technical documentation process by organizing content (words, phrases, photos, and procedures) at a granular level. These bits of content, also known as “components,” are stored in a central repository. The components can then be re-purposed for publishing on a variety of channels in all languages.

Our product is provided and crafted by experts in the industry. Customers can expect an enterprise-class and feature-rich solution coupled with in-depth customer support. Our pride is in our product, but also in the relationships we have with clients, some of which have lasted for more than 10 years. Want to know what customers are saying about MadCap IXIA CCMS? Check out our testimonials page.

MadCap IXIA CCMS can be applied to a variety of industries, but is especially useful to organizations reusing large amounts of content, publishing through a variety of mediums, and publishing in multiple languages. Currently, our product is used in software and telecommunication industries, and by semiconductor, medical device, and heavy machinery manufacturers.

The time it takes for full integration of the CCMS depends entirely on the size and type of organization. From planning to closure, the CCMS takes an average of about six months to implement.

MadCap Software ensures each organization undergoes extensive training before and throughout the implementation of the CCMS. Whether clients choose the dedicated SaaS, or on-premise deployment option, our team provides in-depth training to ensure there are no setbacks in your day-to-day.

The main differences between MadCap IXIA CCMS Web and CCMS Desktop:

Web 

• Lite users can be authors and create and edit a topic or map
• Lite users can assign topics or maps
• oXygen side panel provides topics’ CCMS properties
• Information architects can create templates and associate them with a role
• Content level security: information architects can set read and write access to user groups on DRM products or libraries
• Can be accessed by all devices

Desktop 

• Build Manifest are DRM objects, new instances are created with new instances of their map
• Ditaval are CCMS objects, with statuses and a revision history
• Option to limit search to current DRM version
• Support of External ID on import
• Built on Eclipse 4.7.3 framework

Industry leading organizations from around the world rely on the IXIA CCMS to product their technical documentation. These include:

• Software & IT: DocuSign, Hyland, Ericsson, SAP, ADP,
• Semiconductors: Analog Devices, AMD, ARM, Infineon, KLA, Xilinx
• Medical device: Abbott, Agfa, Elekta, Roche, Varian
• Manufacturing: Boeing, Komatsu, Metso, Paccar, Wartsila

Legacy localization features remain accessible in CCMS Desktop version7.0. 

You can continue using the CCMS Desktop to manage translations if you are not ready for this new version. 

No, the Unified Localization Model automatically leverages existing translations. 

We will provide resources to help you configure your system. New documentation and training will also be available. 

Everything you appreciated in the previous versions has been retained and enhanced. And those aspects you wished to improve? We've listened and refined them. 

Once you start using the ULM, you can no longer start new projects in CCMS Desktop. 

You can complete translations that started in CCMS Desktop even after starting to use the new ULM. 

Translation content created in Eclipse is visible in CCMS Web, but translations started in CCMS Web are not visible in CCMS Desktop.