Reporting issues with TEXTML Server

When you report problems with TEXTML Server, inspect the log files for errors provide a list of the non-trivial issues.

Before reporting an issue, verify the log files for obvious problems such as out of disk errors, disk failures, or file permission errors for new Content Store installations. The logs are available in:

• API log calls, if enabled:

  Windows: %ProgramData%\Ixiasoft\TextmlServer<version>\log\logcalls.txt

  Linux: /opt/ixiasoft/textmlserver/<instance-name>/log/logcalls.txt

• TEXTML Server instance transaction log:

  Windows: %ProgramData%\Ixiasoft\TextmlServer<version>\log\textml_log.txt

  Linux: /opt/ixiasoft/textmlserver/<instance-name>/log/textml_log.txt

Include the following information in the OTRS ticket:

• Create a .zip file of the logs and include it as an attachment.
• Provide the TextmlServerCfg.xml file, which is available in %ProgramData%\Ixiasoft\TextmlServer<version> (Windows) or /opt/ixiasoft/textmlserver/instance-name/ (Linux).
• (Optional) (Linux) Provide the coredump file, if available.