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Design Thinking: It’s Not Just for Software (It’s for Docs, Too!)

This webinar aired on:

Thursday, January 30th, 2020

Episode 12

Frank Miller

CEO at Ryffine

Solène Carbonel

UX Designer at IXIASOFT

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Using Metadata to Deliver Findable Content 

This webinar aired on:

Thursday, December 5th, 2019

Episode 11

The best content in the world is no good if users can’t find it. If an answer is buried in an avalanche of content, it might as well not be there at all. How can you make sure your customers find the answers they need? This episode of IXIAtalks will help you understand how to leverage metadata to make your content searchable and findable, and how to use that same metadata to create a personalized customer experience (CX).

In this episode, Megan Gilhooly of Zoomin and Leigh White of IXIASOFT team up to explain how you can start by designing the optimum content search experience you’d like your customers to have. They will present examples of good and not-so-good taxonomies, and explain what makes them good or not. They will talk about the difference between marketing taxonomies and technical publication taxonomies, and give some tips on planning your taxonomy. The duo will also present methods for personalizing the CX using search weighting.

To make things a bit more concrete, Megan and Leigh will present one example of taxonomy development in the IXIASOFT CCMS and how Zoomin can then leverage that taxonomy metadata to create a faceted search. They will also show how to manage multiple content versions in a taxonomy and control updates.

Speaker

Megan Gilhooly

VP Customer Experience at Zoomin

Leigh White

DITA Specialist at IXIASOFT

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How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content

This webinar aired on:

Thursday, October 24th, 2019

Episode 10

Subject matter experts (SMEs) are increasingly being asked to contribute more content directly for product documentation. But SMEs are not technical writers. Their work often needs to be corrected for style, terminology usage, and to ensure the message reflects the company brand. What is the solution to this perennial problem?

Join Keith Schengili-Roberts (IXIASOFT) and Philipp Baur (Congree), to discuss why SMEs are increasingly being asked to contribute directly to technical documentation, the typical issues they encounter, and how they can be overcome using an electronic style guide with linguistic intelligence within the IXIASOFT CCMS.

Speaker

Philipp Baur

Product Manager at Congree Language Technologies

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

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Custom Business Rules for DITA Projects

This webinar aired on:

Thursday, September 19th, 2019 at 11:00 AM EDT

Episode 9

Join Octavian Nadolu during IXIAtalks episode 9 for a step-by-step guide to getting started with Schematron and Schematron Quick Fixes.

Schematron and Schematron QuickFix (SQF) languages can be used to improve efficiency and quality when editing DITA documents. You can define actions that will add complex structure in your documents, or make modifications in multiple places, or actions that will convert a structure into another. These changes are made by keeping the document structure valid and conforming to your project specification, and will help the content writer add content more easily and without making mistakes. Learn this and more during our webinar!

Speaker

Octavian Nadolu

Software Architect at Syncro Soft

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Reasons to Move to Structured Content…and How!

This webinar aired on:
Thursday, August 8, 2019 at 11:00 AM EDT

Episode 8

If you work with legacy content tools, you’ll be sure to learn something new from IXIAtalks: Episode 8.

Join Manager of Consulting at JANA Inc. Don Bridges to cover the main reasons (including business drivers) why you may want to consider moving to structured content. We’ll explore the cost justification of structured content, and wrap up with several best practices for changing technology.

Speaker

Don Bridges

Manager – Consulting at JANA Inc.

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Customer Experience and Omnichannel Content Strategy

This webinar originally aired on:
Friday, June 7, 2019

Episode 7

Are you looking for ways to deliver outstanding experience to your customers?

Then you might consider checking out IXIAtalks: Episode 7 to learn the key role of technical content in doing so.

Keith Schengili-Roberts, senior DITA content strategist at IXIASOFT, explores how you can build a content strategy that flips perceptions about technical content as a cost center and demonstrates how it contributes to business growth.

Speaker

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

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The Path to Information 4.0

Date:

Thursday, May 9, 2019

Time:
11:00 AM – 12:00 PM EDT

Episode 6

What if you could get highly personalized and contextualized information tailored to your situation, location, and even mood?

As the informational response to the Fourth Industrial Revolution, Information 4.0 intends to do just that. It aims to offer new information paradigms that also call on technologies like artificial intelligence. We don’t yet have tools for all of this, but we can decide right now what we want them to do.

Join Ray Gallon, president of the Information 4.0 Consortium and The Transformation Society, to explore using molecular content to build customized information that will still need to make sense, hang together, be useful to users, and stay inside professional and ethical guidelines.

The webinar will leave plenty of room for Q & A so you can add your voice to the discussion!

Speaker

Ray Gallon

President of the Information 4.0 Consortium and The Transformation Society

Another ISO Standard! IEEE-ISO 82 079

Date:
April 11, 2019
Time:
11:00 AM – 12:00 PM EDT

Episode 5

Join DITA expert Nolwenn Kerzreho and documentation specialist Marie-Louise Flacke to learn more about the insights and impacts a new ISO standard on your organization.

With 10 focused questions & answers, you’ll discover the main changes you can expect from the standard’s requirements. Some questions will make you smile, some will give you food for thought, and some will give the edge you need to better train your team and even enforce your current documentation efforts towards meaningful and user-focused content.

The webinar will leave plenty of room for Q&A so you can add your voice to the discussion! Marie-Louise and Nolwenn will be pleased to answer your feedback and questions.

Speakers

Nolwenn Kerzreho

Technical Account Manager for Europe at IXIASOFT

Marie-Louise Flacke

Documentation Specialist and Instructor at Awel-A-Ben

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT

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Date:
March 5, 2019
Time:
11:00 AM – 12:00 PM EDT

Episode 4

By now it’s well known you can obtain useful DITA production metrics.
But measuring reuse in particular is tricky, since there are many ways to measure it.

Do you measure reused topics between incremental versions of the same document or not? If a bookmap shares the same map as another, do you count the map along with all of its topics? And what about images—would you consider using your company logo and an illustration of a part for a product to be equivalent instances of reuse?

This co-presentation by IXIASOFT Senior DITA Content Strategist Keith Schengili-Roberts and Ericsson’s Information Architect Sari Eklund explores the creation, rationale and use of two separate but complementary DITA metrics that focus on content reuse.

Speakers

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

Sari Eklund

Information Architect at Ericsson

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT