Discuss hot topics in the technical communications industry like:
- The Rise of the SME (Ep. 1)
- Getting the Review You Want (Ep. 2)
- Creating a Content Inventory (Ep. 3)
- Reuse Metrics (Ep. 4)
Mingle with industry experts like:
- Keith Schengili-Roberts
- Sharon Figueira
- Leigh White
- Marie-Louise Flacke
- Ray Gallon
Be part of the IXIASOFT Community. Network with like-minded leaders in:
- Software
- Medical device manufacturing
- Telecommunications
- Heavy machine manufacturing
- Semiconductors
- …and more
Engage in discussions about IXIASOFT CCMS, including:
- Sneak peaks on upcoming features
- Product vision & roadmap
- A question period with IXIASOFT experts
To sign up for an upcoming IXIAtalks, or to watch a previously recorded webinar, check out our episode list below.
IXIAtalks Calendar
Current Month
September 2020
Event Details
Get the recording How to Power Up Your Content With Taxonomy Date: Thursday, September 3, 2020 Time: 11:00 AM -12:00 PM (EDT)
Event Details
Get the recording
How to Power Up Your Content With Taxonomy
Date:
Thursday, September 3, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 17
In an increasingly digitized world, users flood content stores with billions and billions of bits of information. Finding the right result can be like finding a needle in an acre-sized haystack. The solution is taxonomy. In order for information to be easily found, navigation menus need to make sense and your search engine needs to provide the right results. Taxonomy not only provides the backbone for digital navigation, but also powers successful filtering.
But how do you use taxonomy? How might you recognize existing taxonomies at your company? And what can you do to optimize your taxonomies?
Join Amber Swope and Boris Roberto Aguilar as they define taxonomy, demonstrate best practices, and caution pitfalls to avoid. This webinar is designed for users of all levels, from beginners to experts.
Speakers
Amber Swope
DITA Strategist, DITA Strategies Inc.
Boris Roberto Aguilar
Customer Success Manager, IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
August 2020
Event Details
Watch now Demonstrating Information Development Business Value Date: Tuesday, August 18, 2020 Time: 11:00 AM -12:00 PM (EDT) Episode 16Many information
Event Details
Watch now
Demonstrating Information Development Business Value
Date:
Tuesday, August 18, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 16
Many information developers work in a tactical world focused on tools, and sometimes, methods for producing content. This session will help draw a connection between information development tactical goals, and the highest-level strategic goals and objectives of an organization. Learn ways to connect work to business value, and strengthen the Content Life Cycle (CLC) within the framework of the Project Life Cycle (PLC).
While organizations vary, this presentation focuses on ways others have successfully demonstrated information development value to the business using the PLC tied directly to business requirements and value. We’ll discuss how your CLC fits into the project, how to develop data that speaks to the business goals, and the information development role in making a product project successful. There will be a heavy focus on estimating, benchmarking, and communication. We’ll talk about touchpoints and discipline that provide return on investment (ROI) rather than the content creation process itself.
Speaker
Mollye Barrett
Information Development Management
Mollye Barrett is a veteran technical communicator, content strategist, and content management consultant. Her career focuses on optimizing content, improving the authoring environment, and planning for business continuity. In her work with publication groups, Mollye focuses on content production and curation that includes content management supported by a business case, single-source writing, and localization. For more than 30 years, Mollye has worked in the technical publications arena with hardware, software, and localization companies. Her foray into content management started in 1994, when she was tasked with translating 35 manuals into 12 languages in 6 weeks. Since then, she has been a content management hunter-gather, focusing on emerging technologies.
Today, Mollye is a vendor-neutral content management consultant at ClearPath, LLC. Her work there includes technical communication development focused on business case, ROI, content reuse, document analysis, workflow analysis, localization, single-source writing, and document conversions.
Date
(Tuesday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
June 2020
Event Details
Get the recording Benefits and Challenges for Technical Writers in the Agile WorldDate: Thursday, June 11th, 2020 Time: 11:00 AM -12:00 PM
Event Details
Get the recording
Benefits and Challenges for Technical Writers in the Agile World
Date:
Thursday, June 11th, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 14
Agile was a buzzword 10 years ago. Nowadays, most software engineering departments seem to think that they follow agile principles. But often, they just make use of some tools that are provided by methodologies like Scrum, but they do not live up to agile principles. Being a technical writer in an agile setup can be heaven or hell: either you have fantastic teammates who are deeply involved in the work and get input more easily than ever before, or you become extremely frustrated because you are not really part of the game. No one gives you any input, because who needs a written specification, and you never get the documentation ready on time.
Whichever is true for you or if you are just curious about what agile is about and whether you can benefit from agile principles: this webinar has something to offer. You will be provided with practical ideas on how to organize your work and your team in an agile world, how to avoid common pitfalls, and when it might be time to look beyond your technical writing mindset.
Speaker
Marion Knebel
Senior Technical Communicator, parson
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
April 2020
Event Details
Get the presentation How to Get the Best Out of Your Localization ProcessesDate: Tuesday, April 21st, 2020 Time: 11:00 AM -12:00 PM
Event Details
Get the presentation
How to Get the Best Out of Your Localization Processes
Date:
Tuesday, April 21st, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 14
Most DITA migration projects aim at saving costs in localization. However, many deployments do not reach the expectations. In this webinar, Dominique Trouche and Henrietta Taylor will review the different reasons why this happens (information model, content quality, localization process, localization provider…) and how to remedy.
Whether you are a content architect, documentation manager, technical writer, or localization manager, whether you are localizing into zillions of languages or only contemplating localization, whether you are working in a large or very small team, there is much to be learned from the experts who have benchmarked plenty of content practices. You will take away many practical ideas that will make your work more efficient and productive, and several new ideas to improve even further.
Speakers
Dominique Trouche
CEO/Senior Consutant at WhP
Henrietta Taylor
DITA Specialist at IXIASOFT
Date
(Tuesday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
March 2020
Event Details
Get the webinar here! Making Your Data Tell the Right Story: Analytics You Can Really UseDate: Thursday, March 19th, 2020 Time: 11:00
Event Details
Get the webinar here!
Making Your Data Tell the Right Story: Analytics You Can Really Use
Date:
Thursday, March 19th, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 13
Good business decisions depend on good data, and the ability to use it. Join Business Analytics professional Matthew Neu as he leads you through a universal guide to turning your data into an accurate, actionable story.
Starting with helpful tips for identifying and monitoring data quality, we proceed to a breakdown of what data visualizations work best in different situations, and provide tips to identify when data isn’t telling an accurate story. Putting these principles into play, we examine some readability metrics and identify useful ways to turn these numbers into sound, compelling stories.
Speaker
Matthew Neu
Analytics Guru
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
January 2020
Event Details
Get the webinar Design Thinking: It's Not Just for Software (It's for Docs, Too!) This webinar aired on: Thursday, January 30th, 2020 Episode
Event Details
Get the webinar
Design Thinking: It’s Not Just for Software (It’s for Docs, Too!)
This webinar aired on:
Thursday, January 30th, 2020
Episode 12
In an ever-evolving, fast-moving marketplace where customer satisfaction and brand loyalty can make or break a product’s adoption, user experience (UX) design is increasingly being perceived as a product differentiator. But what exactly is UX? How can we define and conceive a good UX? What are some proven methodologies for designing best-in-class UX? And what role does documentation, if any, play in the overall UX of a product?
In this IXIAtalks, IXIASOFT UX Designer Solene Carbonel, and Ryffine CEO Frank Miller will share their views on the topic, and discuss how sound UX design principles can be applied to a wide variety of products across industries. Using DITA as the underlying technology for help content, they will show how UX can pleasantly blur the lines between the product and its documentation.
Speakers
Frank Miller
CEO at Ryffine
Solène Carbonel
UX Designer at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
December 2019
Event Details
Watch Webinar Using Metadata to Deliver Findable Content This webinar aired on: Thursday, December 5th, 2019 Episode 11 The best content in the world
Event Details
Watch Webinar
Using Metadata to Deliver Findable Content
This webinar aired on:
Thursday, December 5th, 2019
Episode 11
The best content in the world is no good if users can’t find it. If an answer is buried in an avalanche of content, it might as well not be there at all. How can you make sure your customers find the answers they need? This episode of IXIAtalks will help you understand how to leverage metadata to make your content searchable and findable, and how to use that same metadata to create a personalized customer experience (CX).
In this episode, Megan Gilhooly of Zoomin and Leigh White of IXIASOFT team up to explain how you can start by designing the optimum content search experience you’d like your customers to have. They will present examples of good and not-so-good taxonomies, and explain what makes them good or not. They will talk about the difference between marketing taxonomies and technical publication taxonomies, and give some tips on planning your taxonomy. The duo will also present methods for personalizing the CX using search weighting.
To make things a bit more concrete, Megan and Leigh will present one example of taxonomy development in the IXIASOFT CCMS and how Zoomin can then leverage that taxonomy metadata to create a faceted search. They will also show how to manage multiple content versions in a taxonomy and control updates.
Speaker
Megan Gilhooly
VP Customer Experience at Zoomin
Leigh White
DITA Specialist at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
October 2019
IXIAtalks - Episode 10: How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content
Event Details
Watch Webinar How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content This webinar aired on: Thursday, October 24th, 2019 Episode
Event Details
Watch Webinar
How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content
This webinar aired on:
Thursday, October 24th, 2019
Episode 10
Subject matter experts (SMEs) are increasingly being asked to contribute more content directly for product documentation. But SMEs are not technical writers. Their work often needs to be corrected for style, terminology usage, and to ensure the message reflects the company brand. What is the solution to this perennial problem?
Join Keith Schengili-Roberts (IXIASOFT) and Philipp Baur (Congree), to discuss why SMEs are increasingly being asked to contribute directly to technical documentation, the typical issues they encounter, and how they can be overcome using an electronic style guide with linguistic intelligence within the IXIASOFT CCMS.
Speaker
Philipp Baur
Product Manager at Congree Language Technologies
Keith Schengili-Roberts
Senior DITA Content Strategist at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
September 2019
Event Details
Watch Webinar Custom Business Rules for DITA Projects This webinar aired on: Thursday, September 19th, 2019 at 11:00 AM EDT Episode 9 Join Octavian
Event Details
Watch Webinar
Custom Business Rules for DITA Projects
This webinar aired on:
Thursday, September 19th, 2019 at 11:00 AM EDT
Episode 9
Join Octavian Nadolu during IXIAtalks episode 9 for a step-by-step guide to getting started with Schematron and Schematron Quick Fixes.
Schematron and Schematron QuickFix (SQF) languages can be used to improve efficiency and quality when editing DITA documents. You can define actions that will add complex structure in your documents, or make modifications in multiple places, or actions that will convert a structure into another. These changes are made by keeping the document structure valid and conforming to your project specification, and will help the content writer add content more easily and without making mistakes. Learn this and more during our webinar!
Speaker
Octavian Nadolu
Software Architect at Syncro Soft
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT