Episode 7: Customer Experience and Omnichannel Content Strategy
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CUSTOMER EXPERIENCE AND OMNICHANNEL CONTENT STRATEGY
What does technical content have to do with customer experience…?
A lot!
In an era of subscription-based business models, customers will stay loyal to companies which deliver the best experience (not price, not product). Technical content is a key component of that experience, helping customers make purchase decisions, learn about services and technologies, use products, and resolve issues.
Keith Schengili-Roberts, senior DITA content strategist at IXIASOFT, will explore how you can build a content strategy that flips perceptions about technical content as a cost center and demonstrates how it contributes to business growth.
GUEST SPEAKER
Keith Schengili-Roberts
Senior DITA Content Strategist, IXIASOFT