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Customer Support
Are you a current customer with a service or support related issue?
Contact us for
assistance.
MadCap Flare & Central users | Customer Service Technical Support
MadCap IXIA CCMS users | Customer Support
Sales & Product Information
Have a sales or product related question? Contact our sales team to get started.
Email Deliverability
If you do not receive a response within a reasonable amount of time it might be that our email response to you is being blocked by your spam filter. Please check your spam folder and add the madcapsoftare.com domain to your safe senders list to ensure our emails get to you. As an alternative please feel free to contact us using the contact telephone numbers on our Contact Us or Technical Support page and we will be happy to assist you.
MadCap Software Office Locations
Quebec, Canada:
45 Chemin Bates, Suite 220
Montreal, Quebec H2V 1A6 Canada
Tel.: +1 514 279 4942
Fax: +1 514 279 3947
Toll Free: +1 877 279 4942
Toronto, Canada:
96 Spadina Ave., Suite 302
Toronto, ON Canada, M5V 2J6
Toll Free: +1 877 279 4942
Frankfurt, Germany:
Hahnstraße 68-70, 60528
Frankfurt, Germany
Tel.: +49 6106 639 8392
Fax.: +49 6106 626 9579
Tokyo, Japan:
22F Shibuya Mark City West,
1-12-1 Dogenzaka, Shibuya-ku,
Tokyo 150-0043
Japan
Tel.: +81 (0)3 6320 6488
Direct & toll-free numbers for US/Canada
Phone: +1 858-320-0387 |
Toll Free: +1 888-MADCAP-1 |
Fax: +1 858-754-1245
Direct & toll-free numbers
Australia | +61 1800 344 118
Belgium | +0800 19 389
France | +0800 90 61 18
Germany | +0800 1806401
Great Britain | +44 800 086 8294
India | +000 800 050 3495
Ireland | +353 1800 816 355
Netherlands | +31 20 262 1744
New Zealand | +64 800 001 121
Switzerland | +41 800 888 834
Please note: Toll-free numbers only operate within each country.
Callers must be in the country to call the corresponding toll-free number.
New Extended Telephone Support Hours Provides Nearly 24 Hours of Support Monday-Friday
US Pacific Time (UTC -8) | 11:00 PM to 6:00 PM
Eastern Time (UTC -5) | 2:00 AM to 9:00 PM
Europe (UTC +0) | 7:00 AM to 2:00 AM
