CCMS Link 2021, IXIASOFT Virtual User Conference

IXIASOFT is hosting its 7th annual user conference from March 23-25, 2021.

CCMS Link is a unique opportunity to connect and engage with our customers, partners, and the IXIASOFT team.

The conference will offer a variety of presentations hosted by leaders in the CCMS market, including case studies, industry best practices, panel discussions, and interactive Q & A sessions.

Visit our conference web page to find out more.

Get the recording

How to Introduce Authoring Assistance and Gain User Acceptance

Date:

Tuesday, December 15, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 19

Alexander Becker

Head of Sales, Congree Language Technologies GmbH

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How to Create a Framework that Supports Safe Reuse and Multiple Deliveries

Date:

Thursday, November 19, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 3

Nolwenn Kerzreho 

Technical Account Manager at IXIASOFT

Join us at the first virtual Tcworld conference 2020 from November 2-6, 2020.

Robert Bredlau, business development director EMEA at IXIASOFT and Nolwenn Kerzreho, technical account manager at IXIASOFT will give two tools presentations of our enterprise-class component content management system (CCMS) for structured content, based on the DITA standard at the conference.

Metadata and User Experience with IXIASOFT

Date: Wednesday, November 4th, 2020
Time: 9:30 am CET

Learn how and why metadata are at the heart of a better experience both for users and technical writers. We’ll demonstrate how standards, like DITA, can boost your content to achieve great results in your CCMS and content delivery systems.

Effortless SME collaboration with IXIASOFT CCMS

Date: Thursday, November 5th, 2020
Time: 11:45 am CET

Join us and see how IXIASOFT CCMS helps SMEs accomplish their tasks quickly and find content easily with adapted workflows for reviewing, finalizing and approving documents for release.

Find out more here.

Join IXIASOFT at LavaCon’s Content Strategy Live Conference from October 26-28, 2020.

Spread the word and catch our team of experts, our customers, and partners at this immersive experience!

Register here.

Monday, October 26th

11:50 AM -12:30 PM (PDT)/ 2:50-3:30 PM (EDT)

• Panel Discussion: The Necessity of Diversity and Inclusion in Content Development Teams, David Dylan Thomas, Think Company (moderator), Jordan Craig, Twitter, Jill Sheffield, Mastercard, Kendal Sparks, Mastercard 

Tuesday, October 27th

10:15-11:15 AM (PDT)/ 1:15-2:15 PM (EDT)

• How In-Product Support Turns Documentation into a KPI-smashing Enterprise Asset, Megan Gilhooly, Zoomin Software

Lunch and Learn

1-2 PM (PDT)/ 4-5 PM (EDT)

• How to Ace Collaboration in a Web Environment, Sharon Figueira and Scott Kush, IXIASOFT 
• Delivering Excellent, Scaleable Customer Experience Through Meaningful Collaboration, Jill Sheffield, Mastercard, Megan Gilhooly, Zoomin Software
• When the Tech Doc Portal Becomes Your Company’s Most Visited Website, Johanna Bryman, Teradata, Fabrice Lacroix, Fluid Topics

Wednesday, October 28th

9-10 AM (PDT)/12-1 PM (EDT)

• The Headcount Hustle: How to Grow Your Content Team, Selena De La Cruz, Mastercard

Lunch and Learn

1-2 PM (PDT)/ 4-5 PM (EDT)

• No Longer Frenemies: Enterprise and Business Unit Governance in Content Strategy, Lisa Rabey, ADP

IXIASOFT is proud to be a Sapphire sponsor at LavaCon 2020.

Get the recording

Which CCMS Is Right for You?

A Look at the CCMS Marketplace with Tony White

Date:

Thursday, October 22, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 18

Tony White

Founder, Ars Logica

IXIASOFT is proud to be a sponsor at DCL DITA Day.

Sign up for free here.

Join IXIASOFT at the first ever ConVEx Virtual Experience, created and hosted by CIDM in lieu of DITA NA, DITA Europe, and Journeys for 2020.

This exclusive event will be broadcast across 8 time zones, including EDT and CEST, and will give attendees the opportunity to engage and network with over 500 like-minded content professionals and discuss trending topics in the techcomm industry.

Spread the word and catch our team of experts and our customers at this immersive experience!

Learn more here.

Monday, September 21^st

3 PM (EDT)/ 9 PM (CEST)

• Deliver Customer Success from the Outside In, Ted Wolff, Danfoss Power Solutions 
• Technology Test Kitchen – Remote Collaboration in a Challenging Environment, Sharon Figueira, IXIASOFT 

6:30 PM (EDT)/ 00:30 AM (CEST)

• Designing the Information Experience, Angela Browne, SAP SuccessFactors

Tuesday, September 22^nd

7:30 AM (EDT)/ 1:30 PM (CEST)

• Technology Test Kitchen – Remote Collaboration in a Challenging Environment, Nolwenn Kerzreho and Robert Bredlau, IXIASOFT

9 AM (EDT)/ 3 PM (CEST)

• Panel – Considerations When Planning a Migration, Nolwenn Kerzreho, Brian Trombley, Dipo Ajose Coker & Brianna Stevens

1 PM (EDT)/ 7 PM (CEST)

• Don’t Forget the Technical Writers!, Leigh White, IXIASOFT

Wednesday, September 23^rd

3:30 AM (EDT)/ 9:30 AM (CEST)

• Panel – Writing Well, France Baril, Berry Braster, Nolwenn Kerzreho, Dawn Stevens
• Measuring Technical Writer Productivity, Vasanth Vaidyanathan & Vidhya Kameswaran, KLA

7:30 AM (EDT)/ 1:30 PM (CEST)

• Bridging Siloes – Unifying Content Strategy While Preserving Specifics, Nolwenn Kerzreho, IXIASOFT

9 AM (EDT)/ 3 PM (CEST)

• Technology Test Kitchen – Remote Collaboration in a Challenging Environment, Sharon Figueira, IXIASOFT 

1 PM (EDT)/ 7 PM (CEST)

• Mastering Efficiency and Impact in Content Creation and Delivery: a Mastercard Case Study, Jill Sheffield, Mastercard

3 PM (EDT)/ 9 PM (CEST)

•  Integrating Portals to Improve Customer Experience, Dana Aubin, Allscripts

4:30 PM (EDT)/ 10:30 PM (CEST)

• It Takes a Village, Angela Browne, SAP SuccessFactors

6:30 PM (EDT)/ 00:30 AM (CEST)

• Cross-Functional Collaboration for Content Strategy, Kavitha Kandappan, AMD 

Get the recording

Collaborative Review

Date:

Tuesday, September 15, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 2

Sharon Figueira 

Pre-Sales Consultant for North America, IXIASOFT

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How to Power Up Your Content With Taxonomy

Date:

Thursday, September 3, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 17

Amber Swope

DITA Strategist, DITA Strategies Inc.

Boris Roberto Aguilar

Customer Success Manager, IXIASOFT

Watch now

Demonstrating Information Development Business Value 

Date:

Tuesday, August 18, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 16

Mollye Barrett

Information Development Management

Mollye Barrett is a veteran technical communicator, content strategist, and content management consultant. Her career focuses on optimizing content, improving the authoring environment, and planning for business continuity. In her work with publication groups, Mollye focuses on content production and curation that includes content management supported by a business case, single-source writing, and localization. For more than 30 years, Mollye has worked in the technical publications arena with hardware, software, and localization companies. Her foray into content management started in 1994, when she was tasked with translating 35 manuals into 12 languages in 6 weeks. Since then, she has been a content management hunter-gather, focusing on emerging technologies.

Today, Mollye is a vendor-neutral content management consultant at ClearPath, LLC. Her work there includes technical communication development focused on business case, ROI, content reuse, document analysis, workflow analysis, localization, single-source writing, and document conversions.

How to Create High-Quality Content Efficiently

Date: Thursday, July 9th
Time: 8:00-9:00 AM  (CEST)/ 2:00-3:00 PM (EDT)

No matter whether you are a lone wolf or a team player, a technical writer or an SME, you want to get your thoughts and ideas down quickly for your readers to enjoy. As we all know, efficiency is great, but effective content that can be easily understood and processed by your readers is even better. In this webinar, Henrietta Taylor (IXIASOFT) and Philipp Baur (Congree) will show how the seamless integration of Congree into IXIASOFT CCMS enables you to improve text quality, comprehensibility and brand compliance directly while authoring.

Register here.

Philipp Baur

Product Manager at Congree Language Technologies

Henrietta Taylor

DITA Specialist at IXIASOFT

申し込む

IXIAtalks Japan

日時：

2020年7月7日午前11時～午後12時

概要：

新型コロナウイルスの影響で在宅勤務を余儀なくされた結果、図らずも多くの業務が通勤せずとも回せることがわかりました。しかしながら、ドキュメント制作現場においては、在宅勤務では十分に業務を遂行することが困難な状況ではないでしょうか？本ウェビナーでは、アフターコロナ・ウィズコロナ時代に求められるドキュメント制作の課題とそれを実現する解決策についてご紹介します。

IXIASOFT株式会社 代表取締役 村田展俊

Join IXIASOFT at the first Tekom SummerCON online conference.

Hosted by Tekom, the event will offer presentations by experts on the theme of ”Change of Perspective in Times of Uncertainty” to over 1,000 live international participants with various professional backgrounds including technical writers, information designers, technical communication managers, and content architects.

The conference will also allow attendees to exchange with speakers and one another on their experience.

Learn more here.

”A Day in the Life of a Technical Writer, Working with Topics in a CCMS Environment”

Date: Thursday, June 25th
Time: 10:05-10:30 AM  (EDT)/ 4:05- 4:30 PM (CEST)

Meet the presenters

Technical Account Manager at IXIASOFT, Nolwenn Kerzreho participated in CCMS projects in industries such as telecom, software, high-tech, process, medical device manufacturing, and the machine industry. Nolwenn teaches technical communication at the European Master in Translation at University Rennes 2 and is an elected country representative for Tekom France.

Robert Bredlau is a strategic business professional with over 25 years of experience. Before joining IXIASOFT as Business Development Director EMEA, he was a member of the executive team at companies like Acrolinx, e-Spirit, and Day Software, and led the international business transformation across Europe and the United States.

IXIASOFT is proud to be a gold sponsor at Tekom SummerCON.

About the presentation

Creating content is a process that involves multiple people with various skills— technical writers, technicians, and product owners. With structured content and topic-based writing, the technical writer can both accelerate the processes and reduce the workload for the other participants.

Designed to handle DITA-compliant content, IXIASOFT CCMS binds together topic-based writing, enables co-content creation, and object and process handling. But how would that look like in your daily job as a technical writer?

This presentation will show several scenarios in which a technical writer creates content, composes, reviews, and generates outputs in the content creation process.

Get the recording

Introduction to IXIASOFT CCMS

Date:

Thursday, June 18th, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 1

Scott Kush 

Business Development Manager, IXIASOFT

Sharon Figueira 

Pre-Sales Consultant for North America, IXIASOFT

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Benefits and Challenges for Technical Writers in the Agile World

Date:

Thursday, June 11th, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 14

Marion Knebel 

Senior Technical Communicator, parson

Get the presentation

How to Get the Best Out of Your Localization Processes

Date:

Tuesday, April 21st, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 14

Dominique Trouche

CEO/Senior Consutant at WhP

Henrietta Taylor

DITA Specialist at IXIASOFT

Get the webinar here!

Making Your Data Tell the Right Story: Analytics You Can Really Use

Date:

Thursday, March 19th, 2020

Time:

11:00 AM -12:00 PM (EDT)

Episode 13

Matthew Neu

Analytics Guru

Join IXIASOFT at the Design Engineering & Manufacturing Solutions Expo (DMS) from February 26-28.

Every year DMS gathers all kinds of IT solutions for manufacturing  industry such as CAD, CAE, ERP, and product management systems.

Learn more here.

Get the webinar

Design Thinking: It’s Not Just for Software (It’s for Docs, Too!)

This webinar aired on:

Thursday, January 30th, 2020

Episode 12

Frank Miller

CEO at Ryffine

Solène Carbonel

UX Designer at IXIASOFT

Join IXIASOFT at CIDM’s IDEAS Online Conference, January 28-30, 2020.

Theodore Wolff, Global Team Leader for technical documentation at Danfoss Power Solutions will give the audience five actions to start immediately including SMEs in your information development process.

Balancing the Seesaw: 5 tested practices to collaborate digitally with SMEs

Date: Wednesday, January 29, 2019
Time: 8 am – 9 am (PCT)

Meet The Presenter

Theodore Wolff has a decade of experience in technical documentation across hydraulic machinery manufacturing, semiconductors, and agriculture machinery. He is currently the global team leader for technical documentation at Danfoss Power Solutions where his team helps to engineer a sustainable tomorrow. At Danfoss, Theodore has led a team out of the desktop publishing world and into the topic-based world of DITA. Now he and his team are making a digital transformation in how they work with SMEs in order to achieve a customer-focused.

Learn more here.

Watch Webinar

Using Metadata to Deliver Findable Content 

This webinar aired on:

Thursday, December 5th, 2019

Episode 11

The best content in the world is no good if users can’t find it. If an answer is buried in an avalanche of content, it might as well not be there at all. How can you make sure your customers find the answers they need? This episode of IXIAtalks will help you understand how to leverage metadata to make your content searchable and findable, and how to use that same metadata to create a personalized customer experience (CX).

In this episode, Megan Gilhooly of Zoomin and Leigh White of IXIASOFT team up to explain how you can start by designing the optimum content search experience you’d like your customers to have. They will present examples of good and not-so-good taxonomies, and explain what makes them good or not. They will talk about the difference between marketing taxonomies and technical publication taxonomies, and give some tips on planning your taxonomy. The duo will also present methods for personalizing the CX using search weighting.

To make things a bit more concrete, Megan and Leigh will present one example of taxonomy development in the IXIASOFT CCMS and how Zoomin can then leverage that taxonomy metadata to create a faceted search. They will also show how to manage multiple content versions in a taxonomy and control updates.

Speaker

Megan Gilhooly

VP Customer Experience at Zoomin

Leigh White

DITA Specialist at IXIASOFT

Join us at Tcworld conference 2019 from November 12-14, 2019 in Stuttgart, Germany.

Robert Bredlau, Business Development Director, EMEA at IXIASOFT and Nolwenn Kerzreho, Technical Account Manager at IXIASOFT will give a tool presentation of our enterprise-class component content management system (CCMS) for structured content, based on the DITA standard at the conference.

Date: Wednesday, November 13th, 2019
Time: 2:00-2:45 pm CET

Join us at the DITA OT Day in Brussels, Belgium this fall.

DITA-OT day is a free event hosted by Oxygen XML Editor and is dedicated to the DITA Open Toolkit project.

More information to come.

Join us at the 2019 Content Management Strategies/ DITA Europe Conference.

Meet us at DITA Europe, the biggest tech solutions hub where information development experts from around the world will be waiting to connect with you! With over 50 presenters, the best content management solutions and 17 Sessions in the Technology Test Kitchen, we are confident that you will find what you are looking for.

Advice From The Front Line: Key considerations when planning a DITA Migration (panel)

Date: November 7, 2019
Time: 9:30-10:10 am

Learn more here.

DITA Without Complexity – Collaborating with Everyone (test kitchen)

Date: November 7, 2019
Time: 1:40-2:20 pm

Learn more here.

DITA Surprise: Unpacking Authoring Best Practices 

Date: November 8, 2019
Time: 9:00-9:40 am

Meet the presenter

Nolwenn Kerzreho is IXIASOFT’s technical account manager for EMEA and has over a decade of experience in the technical communication industry. An international speaker and author, Nolwenn helps documentation teams industrialize, rationalize and automate their documentation production to publish to web, mobile and print faster, enhance content consistency, reduce time-to-market and costs within controlled processes.

You can usually find Nolwenn behind her desk, at the IXIASOFT booth or speaking at various industry events, visiting customers around Europe or teaching at University Rennes 2, where she introduced the new curriculum for technical communication in 2012. Based in France, Nolwenn has international work experience in the chemical, Telecom, language, and high-tech industries.

Presentation abstract

DITA is designed to help writers produce consistent, easy-to-find, easy-to-consume content that is directly tailored to the user’s needs. This talk clarifies the best practices that are baked into the DITA standard: modularity, topic typing, mechanisms for reuse and conditions, single source, specialization…and how these principles impact the way writers design and create content. Technical writers and managers who are new to structured content and DITA will learn how it works in practice. The talk is in a show-and-tell format, and examples include migration samples to DITA “live.”

What can attendees expect to learn?

This presentation highlights the fundamental best practices that are baked into the DITA standard: topic-based modularized content, hazard formatting, topic types, instructions structures, linking them back to ISO standards and other best practices.

The audience should come out of the presentation able to articulate the benefits when designing modular structured standard content and break down those benefits into singular best practices or methods.

Learn more here.

Join us at LavaCon’s Content Strategy Conference from October 27-30, 2019.

Our very own Keith Schengili Roberts, Senior DITA Content Strategist, will speak at the conference.

DITA Worst Practices: The Sequel

Date: October 29, 2019
Time: 3:15-4:15 pm

Meet the Presenter

Keith is IXISOFT’s Senior DITA Content Strategist. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto’s School for Continuing Education. He is the Chair of the OASIS DITA Adoption Committee, and regularly presents at conferences, works with customers. Keith continuously researches how DITA is being used and then shares those results with the community. Keith’s popular industry blog DITAWriter.com has become a focal point on DITA resources.

Presentation Abstract

This presentation is designed as an instructive and funny lesson on what not to do when implementing DITA within a documentation team. The original DITA Worst Practices was very popular at Lavacon 2017, and has proven to resonate with many DITA technical writers and managers who either saw it at Lavacon or in subsequent webinars. Since then, Keith has found new stories that will both entertain and horrify (from a DITA perspective) listeners. ‘I hope that some of these stories will strike a chord with people who may find themselves in similar situations, and give them enough information to change course before they become a “worst practice” story themselves.’

IXIASOFT is proud to be a platinum sponsor at LavaCon 2019.

Watch Webinar

How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content

This webinar aired on:

Thursday, October 24th, 2019

Episode 10

Subject matter experts (SMEs) are increasingly being asked to contribute more content directly for product documentation. But SMEs are not technical writers. Their work often needs to be corrected for style, terminology usage, and to ensure the message reflects the company brand. What is the solution to this perennial problem?

Join Keith Schengili-Roberts (IXIASOFT) and Philipp Baur (Congree), to discuss why SMEs are increasingly being asked to contribute directly to technical documentation, the typical issues they encounter, and how they can be overcome using an electronic style guide with linguistic intelligence within the IXIASOFT CCMS.

Speaker

Philipp Baur

Product Manager at Congree Language Technologies

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

Join us this October at the TCC Symposium in Kyoto. IXIASOFT is honored to speak at this event.

The conference will include a keynote speech, panel discussions, special sessions, case studies and research presentations as well as an introduction to several TC-related products.

More information coming soon.

Join us at NORDIC TechKomm in Copenhagen this fall.

NORDIC TechKomm is a two-day event help from September 25-26 and that gathers experts from all Europe to discuss trends and topics in the field of technical communication.

IXIASOFT is proud to be a Silver Plus sponsor at the conference.

Watch Webinar

Custom Business Rules for DITA Projects

This webinar aired on:

Thursday, September 19th, 2019 at 11:00 AM EDT

Episode 9

Join Octavian Nadolu during IXIAtalks episode 9 for a step-by-step guide to getting started with Schematron and Schematron Quick Fixes.

Schematron and Schematron QuickFix (SQF) languages can be used to improve efficiency and quality when editing DITA documents. You can define actions that will add complex structure in your documents, or make modifications in multiple places, or actions that will convert a structure into another. These changes are made by keeping the document structure valid and conforming to your project specification, and will help the content writer add content more easily and without making mistakes. Learn this and more during our webinar!

Speaker

Octavian Nadolu

Software Architect at Syncro Soft

Join us at CIDM Best Practices in Austin, TX from September 9-11.

CIDM Best Practices is hosting its 21st conference this fall, a great occasion to meet managers of information development and discuss the challengees encountered along with the best solutions available.

Join us this August at the Technical Communication Symposium at Tokyo Gakugei University (Koganei Campus). IXIASOFT is honored to speak at this event.

The conference will include a keynote speech, panel discussions, special sessions, case studies and research presentations as well as an introduction to several TC-related products.

More information coming soon.

Watch now

Reasons to Move to Structured Content…and How!

This webinar aired on:
Thursday, August 8, 2019 at 11:00 AM EDT

Episode 8

If you work with legacy content tools, you’ll be sure to learn something new from IXIAtalks: Episode 8.

Join Manager of Consulting at JANA Inc. Don Bridges to cover the main reasons (including business drivers) why you may want to consider moving to structured content. We’ll explore the cost justification of structured content, and wrap up with several best practices for changing technology.

Speaker

Don Bridges

Manager – Consulting at JANA Inc.

Watch now

Customer Experience and Omnichannel Content Strategy

This webinar originally aired on:
Friday, June 7, 2019

Episode 7

Are you looking for ways to deliver outstanding experience to your customers?

Then you might consider checking out IXIAtalks: Episode 7 to learn the key role of technical content in doing so.

Keith Schengili-Roberts, senior DITA content strategist at IXIASOFT, explores how you can build a content strategy that flips perceptions about technical content as a cost center and demonstrates how it contributes to business growth.

Speaker

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

Recommendation of documents digitization  to improve operational efficiency

The seminar will be segmented in two parts. The first part will be led by NEC Management Partner Co., Ltd. General Manager, Atsuya Araki about data conversion of craftsmanship. The second part will be hosted by IXIASOFT Representative Director, Nobutoshi Murata.

Watch now

The Path to Information 4.0

Date: Thursday, May 9, 2019
Time:11:00 AM – 12:00 PM EDT

Episode 6

What if you could get highly personalized and contextualized information tailored to your situation, location, and even mood?

As the informational response to the Fourth Industrial Revolution, Information 4.0 intends to do just that. It aims to offer new information paradigms that also call on technologies like artificial intelligence. We don’t yet have tools for all of this, but we can decide right now what we want them to do.

Join Ray Gallon, president of the Information 4.0 Consortium and The Transformation Society, to explore using molecular content to build customized information that will still need to make sense, hang together, be useful to users, and stay inside professional and ethical guidelines.

The webinar will leave plenty of room for Q & A so you can add your voice to the discussion!

Speaker

Ray Gallon

President of the Information 4.0 Consortium and The Transformation Society

Join us at the 21st annual DITA North America conference
this April in Durham, North Carolina

Watch now

Another ISO Standard! IEEE-ISO 82 079

Date: April 11, 2019
Time: 11:00 AM – 12:00 PM EDT

Episode 5

Join DITA expert Nolwenn Kerzreho and documentation specialist Marie-Louise Flacke to learn more about the insights and impacts a new ISO standard on your organization.

With 10 focused questions & answers, you’ll discover the main changes you can expect from the standard’s requirements. Some questions will make you smile, some will give you food for thought, and some will give the edge you need to better train your team and even enforce your current documentation efforts towards meaningful and user-focused content.

The webinar will leave plenty of room for Q&A so you can add your voice to the discussion! Marie-Louise and Nolwenn will be pleased to answer your feedback and questions.

Speakers

Nolwenn Kerzreho

Technical Account Manager for Europe at IXIASOFT

Marie-Louise Flacke

Documentation Specialist and Instructor at Awel-A-Ben

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT