Company
Events
Connect with our team at these upcoming events.Current Month
September 2020
21sepAll Day23ConVEx Virtual Experience(All Day) EDT
Event Details
Join IXIASOFT at the first ever ConVEx Virtual Experience, created and hosted by CIDM in lieu of DITA NA, DITA Europe, and Journeys for 2020.This exclusive event will be broadcast across
Event Details
Join IXIASOFT at the first ever ConVEx Virtual Experience, created and hosted by CIDM in lieu of DITA NA, DITA Europe, and Journeys for 2020.
This exclusive event will be broadcast across 8 time zones, including EDT and CEST, and will give attendees the opportunity to engage and network with over 500 like-minded content professionals and discuss trending topics in the techcomm industry.
Spread the word and catch our team of experts and our customers at this immersive experience!
Learn more here.
Monday, September 21st
3 PM (EDT)/ 9 PM (CEST)
- Deliver Customer Success from the Outside In, Ted Wolff, Danfoss Power Solutions
- Technology Test Kitchen – Remote Collaboration in a Challenging Environment, Sharon Figueira, IXIASOFT
6:30 PM (EDT)/ 00:30 AM (CEST)
- Designing the Information Experience, Angela Browne, SAP SuccessFactors
Tuesday, September 22nd
7:30 AM (EDT)/ 1:30 PM (CEST)
- Technology Test Kitchen – Remote Collaboration in a Challenging Environment, Nolwenn Kerzreho and Robert Bredlau, IXIASOFT
9 AM (EDT)/ 3 PM (CEST)
- Panel – Considerations When Planning a Migration, Nolwenn Kerzreho, Brian Trombley, Dipo Ajose Coker & Brianna Stevens
1 PM (EDT)/ 7 PM (CEST)
- Don’t Forget the Technical Writers!, Leigh White, IXIASOFT
Wednesday, September 23rd
3:30 AM (EDT)/ 9:30 AM (CEST)
- Panel – Writing Well, France Baril, Berry Braster, Nolwenn Kerzreho, Dawn Stevens
- Measuring Technical Writer Productivity, Vasanth Vaidyanathan & Vidhya Kameswaran, KLA
7:30 AM (EDT)/ 1:30 PM (CEST)
- Bridging Siloes – Unifying Content Strategy While Preserving Specifics, Nolwenn Kerzreho, IXIASOFT
9 AM (EDT)/ 3 PM (CEST)
- Technology Test Kitchen – Remote Collaboration in a Challenging Environment, Sharon Figueira, IXIASOFT
1 PM (EDT)/ 7 PM (CEST)
- Mastering Efficiency and Impact in Content Creation and Delivery: a Mastercard Case Study, Jill Sheffield, Mastercard
3 PM (EDT)/ 9 PM (CEST)
- Integrating Portals to Improve Customer Experience, Dana Aubin, Allscripts
4:30 PM (EDT)/ 10:30 PM (CEST)
- It Takes a Village, Angela Browne, SAP SuccessFactors
6:30 PM (EDT)/ 00:30 AM (CEST)
- Cross-Functional Collaboration for Content Strategy, Kavitha Kandappan, AMD
Date
September 21 (Monday) - 23 (Wednesday) EDT
Location
Online
Past Events
Current Month
September 2020
17sep11:00 am12:00 pmIXIAshows - Episode 2: Collaborative Review11:00 am - 12:00 pm EDT
Event Details
Get the recording Collaborative Review Date: Tuesday, September 15, 2020 Time: 11:00 AM -12:00 PM (EDT) Episode 2In this episode, we’ll explore the
Event Details
Get the recording
Collaborative Review
Date:
Tuesday, September 15, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 2
In this episode, we’ll explore the Collaborative Review tool in IXIASOFT’s intuitive, web-based interface. Join Sharon Figueira as she uncovers how Collaborative Review supports a decisive, efficient review process for technical writers, contributors, and SMEs, and streamlines the documentation process across small and large teams.
Together, we’ll explore what the feature does, how to use it, and the myriad benefits it can have for your team and organization.
Here are a few questions this webinar will answer:
- What is “bad review” and why does it happen?
- How does IXIASOFT’s Collaborative Review tool stop bad review in its tracks?
- How can I support traceability through the review process?
- How do I make the best use of my reviewers’ time?
What Is the IXIAshows Webinar Series?
IXIAshows is a webinar series about IXIASOFT CCMS. Created and hosted by members of the sales and marketing teams, this series will provide a unique insight into the product through in-depth demos about new features and functionalities.
Speaker
Sharon Figueira
Pre-Sales Consultant for North America, IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
Event Details
Get the recording How to Power Up Your Content With Taxonomy Date: Thursday, September 3, 2020 Time: 11:00 AM -12:00 PM (EDT)
Event Details
Get the recording
How to Power Up Your Content With Taxonomy
Date:
Thursday, September 3, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 17
In an increasingly digitized world, users flood content stores with billions and billions of bits of information. Finding the right result can be like finding a needle in an acre-sized haystack. The solution is taxonomy. In order for information to be easily found, navigation menus need to make sense and your search engine needs to provide the right results. Taxonomy not only provides the backbone for digital navigation, but also powers successful filtering.
But how do you use taxonomy? How might you recognize existing taxonomies at your company? And what can you do to optimize your taxonomies?
Join Amber Swope and Boris Roberto Aguilar as they define taxonomy, demonstrate best practices, and caution pitfalls to avoid. This webinar is designed for users of all levels, from beginners to experts.
Speakers
Amber Swope
DITA Strategist, DITA Strategies Inc.
Boris Roberto Aguilar
Customer Success Manager, IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
August 2020
Event Details
Watch now Demonstrating Information Development Business Value Date: Tuesday, August 18, 2020 Time: 11:00 AM -12:00 PM (EDT) Episode 16Many information
Event Details
Watch now
Demonstrating Information Development Business Value
Date:
Tuesday, August 18, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 16
Many information developers work in a tactical world focused on tools, and sometimes, methods for producing content. This session will help draw a connection between information development tactical goals, and the highest-level strategic goals and objectives of an organization. Learn ways to connect work to business value, and strengthen the Content Life Cycle (CLC) within the framework of the Project Life Cycle (PLC).
While organizations vary, this presentation focuses on ways others have successfully demonstrated information development value to the business using the PLC tied directly to business requirements and value. We’ll discuss how your CLC fits into the project, how to develop data that speaks to the business goals, and the information development role in making a product project successful. There will be a heavy focus on estimating, benchmarking, and communication. We’ll talk about touchpoints and discipline that provide return on investment (ROI) rather than the content creation process itself.
Speaker
Mollye Barrett
Information Development Management
Mollye Barrett is a veteran technical communicator, content strategist, and content management consultant. Her career focuses on optimizing content, improving the authoring environment, and planning for business continuity. In her work with publication groups, Mollye focuses on content production and curation that includes content management supported by a business case, single-source writing, and localization. For more than 30 years, Mollye has worked in the technical publications arena with hardware, software, and localization companies. Her foray into content management started in 1994, when she was tasked with translating 35 manuals into 12 languages in 6 weeks. Since then, she has been a content management hunter-gather, focusing on emerging technologies.
Today, Mollye is a vendor-neutral content management consultant at ClearPath, LLC. Her work there includes technical communication development focused on business case, ROI, content reuse, document analysis, workflow analysis, localization, single-source writing, and document conversions.
Date
(Tuesday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
July 2020
Event Details
How to Create High-Quality Content Efficiently Date: Thursday, July 9th Time: 8:00-9:00 AM (CEST)/ 2:00-3:00 PM (EDT)No matter whether you are a lone wolf or a team player, a technical
Event Details
How to Create High-Quality Content Efficiently
Date: Thursday, July 9th
Time: 8:00-9:00 AM (CEST)/ 2:00-3:00 PM (EDT)
No matter whether you are a lone wolf or a team player, a technical writer or an SME, you want to get your thoughts and ideas down quickly for your readers to enjoy. As we all know, efficiency is great, but effective content that can be easily understood and processed by your readers is even better. In this webinar, Henrietta Taylor (IXIASOFT) and Philipp Baur (Congree) will show how the seamless integration of Congree into IXIASOFT CCMS enables you to improve text quality, comprehensibility and brand compliance directly while authoring.
Register here.
Speakers
Philipp Baur
Product Manager at Congree Language Technologies
Henrietta Taylor
DITA Specialist at IXIASOFT
Date
(Thursday) 8:00 am - 9:00 am CEST
Location
Online
June 2020
22junAll Day25Tekom SummerCON(All Day)
Event Details
Join IXIASOFT at the first Tekom SummerCON online conference.Hosted by Tekom, the event will offer presentations by experts on the theme of ''Change of Perspective in Times of Uncertainty'' to
Event Details
Join IXIASOFT at the first Tekom SummerCON online conference.
Hosted by Tekom, the event will offer presentations by experts on the theme of ”Change of Perspective in Times of Uncertainty” to over 1,000 live international participants with various professional backgrounds including technical writers, information designers, technical communication managers, and content architects.
The conference will also allow attendees to exchange with speakers and one another on their experience.
Learn more here.
”A Day in the Life of a Technical Writer, Working with Topics in a CCMS Environment”
Date: Thursday, June 25th
Time: 10:05-10:30 AM (EDT)/ 4:05- 4:30 PM (CEST)
Meet the presenters
Technical Account Manager at IXIASOFT, Nolwenn Kerzreho participated in CCMS projects in industries such as telecom, software, high-tech, process, medical device manufacturing, and the machine industry. Nolwenn teaches technical communication at the European Master in Translation at University Rennes 2 and is an elected country representative for Tekom France.
Robert Bredlau is a strategic business professional with over 25 years of experience. Before joining IXIASOFT as Business Development Director EMEA, he was a member of the executive team at companies like Acrolinx, e-Spirit, and Day Software, and led the international business transformation across Europe and the United States.
IXIASOFT is proud to be a gold sponsor at Tekom SummerCON.
About the presentation
Creating content is a process that involves multiple people with various skills— technical writers, technicians, and product owners. With structured content and topic-based writing, the technical writer can both accelerate the processes and reduce the workload for the other participants.
Designed to handle DITA-compliant content, IXIASOFT CCMS binds together topic-based writing, enables co-content creation, and object and process handling. But how would that look like in your daily job as a technical writer?
This presentation will show several scenarios in which a technical writer creates content, composes, reviews, and generates outputs in the content creation process.
Date
June 22 (Monday) - 25 (Thursday)
Location
Online
18jun11:00 am12:00 pmIXIAshows - Episode 1: Introduction to IXIASOFT CCMS11:00 am - 12:00 pm EDT
Event Details
Get the recording Introduction to IXIASOFT CCMS Date: Thursday, June 18th, 2020 Time: 11:00 AM -12:00 PM (EDT) Episode 1IXIAshows is a webinar
Event Details
Get the recording
Introduction to IXIASOFT CCMS
Date:
Thursday, June 18th, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 1
IXIAshows is a webinar series entirely dedicated to IXIASOFT CCMS. Created and hosted by members of the sales and marketing teams, this series provides a unique insight into the product and offers in-depth demos about new features and functionalities.
Episode 1 serves as an overview of IXIASOFT—its people and product—and explores what makes IXIASOFT CCMS unique. In this webinar, we’ll focus on the authoring experience.
Here are a few questions the webinar will answer:
- Where does IXIASOFT do business?
- What are the benefits of choosing IXIASOFT?
- What is IXIASOFT CCMS?
- In what ways can my technical documentation team use the CCMS?
You’ll get to meet the team, ask questions, and dig deeper into DITA with a demo of the product.
Speakers
Scott Kush
Business Development Manager, IXIASOFT
Sharon Figueira
Pre-Sales Consultant for North America, IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
Event Details
Get the recording Benefits and Challenges for Technical Writers in the Agile WorldDate: Thursday, June 11th, 2020 Time: 11:00 AM -12:00 PM
Event Details
Get the recording
Benefits and Challenges for Technical Writers in the Agile World
Date:
Thursday, June 11th, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 14
Agile was a buzzword 10 years ago. Nowadays, most software engineering departments seem to think that they follow agile principles. But often, they just make use of some tools that are provided by methodologies like Scrum, but they do not live up to agile principles. Being a technical writer in an agile setup can be heaven or hell: either you have fantastic teammates who are deeply involved in the work and get input more easily than ever before, or you become extremely frustrated because you are not really part of the game. No one gives you any input, because who needs a written specification, and you never get the documentation ready on time.
Whichever is true for you or if you are just curious about what agile is about and whether you can benefit from agile principles: this webinar has something to offer. You will be provided with practical ideas on how to organize your work and your team in an agile world, how to avoid common pitfalls, and when it might be time to look beyond your technical writing mindset.
Speaker
Marion Knebel
Senior Technical Communicator, parson
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
April 2020
Event Details
Get the presentation How to Get the Best Out of Your Localization ProcessesDate: Tuesday, April 21st, 2020 Time: 11:00 AM -12:00 PM
Event Details
Get the presentation
How to Get the Best Out of Your Localization Processes
Date:
Tuesday, April 21st, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 14
Most DITA migration projects aim at saving costs in localization. However, many deployments do not reach the expectations. In this webinar, Dominique Trouche and Henrietta Taylor will review the different reasons why this happens (information model, content quality, localization process, localization provider…) and how to remedy.
Whether you are a content architect, documentation manager, technical writer, or localization manager, whether you are localizing into zillions of languages or only contemplating localization, whether you are working in a large or very small team, there is much to be learned from the experts who have benchmarked plenty of content practices. You will take away many practical ideas that will make your work more efficient and productive, and several new ideas to improve even further.
Speakers
Dominique Trouche
CEO/Senior Consutant at WhP
Henrietta Taylor
DITA Specialist at IXIASOFT
Date
(Tuesday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
March 2020
Event Details
Get the webinar here! Making Your Data Tell the Right Story: Analytics You Can Really UseDate: Thursday, March 19th, 2020 Time: 11:00
Event Details
Get the webinar here!
Making Your Data Tell the Right Story: Analytics You Can Really Use
Date:
Thursday, March 19th, 2020
Time:
11:00 AM -12:00 PM (EDT)
Episode 13
Good business decisions depend on good data, and the ability to use it. Join Business Analytics professional Matthew Neu as he leads you through a universal guide to turning your data into an accurate, actionable story.
Starting with helpful tips for identifying and monitoring data quality, we proceed to a breakdown of what data visualizations work best in different situations, and provide tips to identify when data isn’t telling an accurate story. Putting these principles into play, we examine some readability metrics and identify useful ways to turn these numbers into sound, compelling stories.
Speaker
Matthew Neu
Analytics Guru
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
February 2020
Design Engineering & Manufacturing Solutions Expo - Makuhari Messe
- 2-1, Nakase, Mihama-ku, Chiba-city, Japan
Event Details
Join IXIASOFT at the Design Engineering & Manufacturing Solutions Expo (DMS) from February 26-28.Every year DMS gathers all kinds of IT solutions for manufacturing industry such as CAD, CAE, ERP,
Event Details
Join IXIASOFT at the Design Engineering & Manufacturing Solutions Expo (DMS) from February 26-28.
Every year DMS gathers all kinds of IT solutions for manufacturing industry such as CAD, CAE, ERP, and product management systems.
Learn more here.
Date
February 26 (Wednesday) - 28 (Friday)
Location
Makuhari Messe
2-1, Nakase, Mihama-ku, Chiba-city, Japan
January 2020
Event Details
Get the webinar Design Thinking: It's Not Just for Software (It's for Docs, Too!) This webinar aired on: Thursday, January 30th, 2020 Episode
Event Details
Get the webinar
Design Thinking: It’s Not Just for Software (It’s for Docs, Too!)
This webinar aired on:
Thursday, January 30th, 2020
Episode 12
In an ever-evolving, fast-moving marketplace where customer satisfaction and brand loyalty can make or break a product’s adoption, user experience (UX) design is increasingly being perceived as a product differentiator. But what exactly is UX? How can we define and conceive a good UX? What are some proven methodologies for designing best-in-class UX? And what role does documentation, if any, play in the overall UX of a product?
In this IXIAtalks, IXIASOFT UX Designer Solene Carbonel, and Ryffine CEO Frank Miller will share their views on the topic, and discuss how sound UX design principles can be applied to a wide variety of products across industries. Using DITA as the underlying technology for help content, they will show how UX can pleasantly blur the lines between the product and its documentation.
Speakers
Frank Miller
CEO at Ryffine
Solène Carbonel
UX Designer at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
28janAll Day30Ideas Winter Online Conference(All Day) Online
Event Details
Join IXIASOFT at CIDM's IDEAS Online Conference, January 28-30, 2020.Theodore Wolff, Global Team Leader for technical documentation at Danfoss Power Solutions will give the audience five actions to start immediately
Event Details
Join IXIASOFT at CIDM’s IDEAS Online Conference, January 28-30, 2020.
Theodore Wolff, Global Team Leader for technical documentation at Danfoss Power Solutions will give the audience five actions to start immediately including SMEs in your information development process.
Balancing the Seesaw: 5 tested practices to collaborate digitally with SMEs
Date: Wednesday, January 29, 2019
Time: 8 am – 9 am (PCT)
Meet The Presenter
Theodore Wolff has a decade of experience in technical documentation across hydraulic machinery manufacturing, semiconductors, and agriculture machinery. He is currently the global team leader for technical documentation at Danfoss Power Solutions where his team helps to engineer a sustainable tomorrow. At Danfoss, Theodore has led a team out of the desktop publishing world and into the topic-based world of DITA. Now he and his team are making a digital transformation in how they work with SMEs in order to achieve a customer-focused.
Learn more here.
Date
January 28 (Tuesday) - 30 (Thursday)
Location
The Center for Information-Development Management
Online
December 2019
Event Details
Watch Webinar Using Metadata to Deliver Findable Content This webinar aired on: Thursday, December 5th, 2019 Episode 11 The best content in the world
Event Details
Watch Webinar
Using Metadata to Deliver Findable Content
This webinar aired on:
Thursday, December 5th, 2019
Episode 11
The best content in the world is no good if users can’t find it. If an answer is buried in an avalanche of content, it might as well not be there at all. How can you make sure your customers find the answers they need? This episode of IXIAtalks will help you understand how to leverage metadata to make your content searchable and findable, and how to use that same metadata to create a personalized customer experience (CX).
In this episode, Megan Gilhooly of Zoomin and Leigh White of IXIASOFT team up to explain how you can start by designing the optimum content search experience you’d like your customers to have. They will present examples of good and not-so-good taxonomies, and explain what makes them good or not. They will talk about the difference between marketing taxonomies and technical publication taxonomies, and give some tips on planning your taxonomy. The duo will also present methods for personalizing the CX using search weighting.
To make things a bit more concrete, Megan and Leigh will present one example of taxonomy development in the IXIASOFT CCMS and how Zoomin can then leverage that taxonomy metadata to create a faceted search. They will also show how to manage multiple content versions in a taxonomy and control updates.
Speaker
Megan Gilhooly
VP Customer Experience at Zoomin
Leigh White
DITA Specialist at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
November 2019
Event Details
Join us at Tcworld conference 2019 from November 12-14, 2019 in Stuttgart, Germany. Robert Bredlau, Business Development Director, EMEA at IXIASOFT and Nolwenn Kerzreho, Technical
Event Details
Join us at Tcworld conference 2019 from November 12-14, 2019 in Stuttgart, Germany.
Robert Bredlau, Business Development Director, EMEA at IXIASOFT and Nolwenn Kerzreho, Technical Account Manager at IXIASOFT will give a tool presentation of our enterprise-class component content management system (CCMS) for structured content, based on the DITA standard at the conference.
Date: Wednesday, November 13th, 2019
Time: 2:00-2:45 pm CET
Date
November 12 (Tuesday) - 14 (Thursday)
Location
ICS
Landesmesse Stuttgart GmbH, Messepiazza 1, 70629 Stuttgart, Germany
09novAll DayDITA-OT Day(All Day: saturday) Rue Gineste 3, 1210 Brussels, Belgium
Event Details
Join us at the DITA OT Day in Brussels, Belgium this fall. DITA-OT day is a free event hosted by Oxygen XML Editor and is dedicated to the DITA
Event Details
Join us at the DITA OT Day in Brussels, Belgium this fall.
DITA-OT day is a free event hosted by Oxygen XML Editor and is dedicated to the DITA Open Toolkit project.
More information to come.
Date
All Day (Saturday)
Location
Crowne Plaza Brussels Le Palace
Rue Gineste 3, 1210 Brussels, Belgium
DITA Europe / Content Management Strategies - Crowne Plaza Brussels Le Palace
- Rue Gineste 3, 1210 Brussels, Belgium
Event Details
Join us at the 2019 Content Management Strategies/ DITA Europe Conference. Meet us at DITA Europe, the biggest tech solutions hub where information development experts
Event Details
Join us at the 2019 Content Management Strategies/ DITA Europe Conference.
Meet us at DITA Europe, the biggest tech solutions hub where information development experts from around the world will be waiting to connect with you! With over 50 presenters, the best content management solutions and 17 Sessions in the Technology Test Kitchen, we are confident that you will find what you are looking for.
Advice From The Front Line: Key considerations when planning a DITA Migration (panel)
Date: November 7, 2019
Time: 9:30-10:10 am
Learn more here.
DITA Without Complexity – Collaborating with Everyone (test kitchen)
Date: November 7, 2019
Time: 1:40-2:20 pm
Learn more here.
DITA Surprise: Unpacking Authoring Best Practices
Date: November 8, 2019
Time: 9:00-9:40 am
Meet the presenter
Nolwenn Kerzreho is IXIASOFT’s technical account manager for EMEA and has over a decade of experience in the technical communication industry. An international speaker and author, Nolwenn helps documentation teams industrialize, rationalize and automate their documentation production to publish to web, mobile and print faster, enhance content consistency, reduce time-to-market and costs within controlled processes.
You can usually find Nolwenn behind her desk, at the IXIASOFT booth or speaking at various industry events, visiting customers around Europe or teaching at University Rennes 2, where she introduced the new curriculum for technical communication in 2012. Based in France, Nolwenn has international work experience in the chemical, Telecom, language, and high-tech industries.
Presentation abstract
DITA is designed to help writers produce consistent, easy-to-find, easy-to-consume content that is directly tailored to the user’s needs. This talk clarifies the best practices that are baked into the DITA standard: modularity, topic typing, mechanisms for reuse and conditions, single source, specialization…and how these principles impact the way writers design and create content. Technical writers and managers who are new to structured content and DITA will learn how it works in practice. The talk is in a show-and-tell format, and examples include migration samples to DITA “live.”
What can attendees expect to learn?
This presentation highlights the fundamental best practices that are baked into the DITA standard: topic-based modularized content, hazard formatting, topic types, instructions structures, linking them back to ISO standards and other best practices.
The audience should come out of the presentation able to articulate the benefits when designing modular structured standard content and break down those benefits into singular best practices or methods.
Learn more here.
Date
November 7 (Thursday) - 8 (Friday)
Location
Crowne Plaza Brussels Le Palace
Rue Gineste 3, 1210 Brussels, Belgium
October 2019
27octAll Day30LavaCon(All Day) 921 Southwest 6th Ave.
Event Details
Join us at LavaCon's Content Strategy Conference from October 27-30, 2019. Our very own Keith Schengili Roberts, Senior DITA Content Strategist, will speak at the
Event Details
Join us at LavaCon’s Content Strategy Conference from October 27-30, 2019.
Our very own Keith Schengili Roberts, Senior DITA Content Strategist, will speak at the conference.
DITA Worst Practices: The Sequel
Date: October 29, 2019
Time: 3:15-4:15 pm
Meet the Presenter
Keith is IXISOFT’s Senior DITA Content Strategist. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto’s School for Continuing Education. He is the Chair of the OASIS DITA Adoption Committee, and regularly presents at conferences, works with customers. Keith continuously researches how DITA is being used and then shares those results with the community. Keith’s popular industry blog DITAWriter.com has become a focal point on DITA resources.
Presentation Abstract
This presentation is designed as an instructive and funny lesson on what not to do when implementing DITA within a documentation team. The original DITA Worst Practices was very popular at Lavacon 2017, and has proven to resonate with many DITA technical writers and managers who either saw it at Lavacon or in subsequent webinars. Since then, Keith has found new stories that will both entertain and horrify (from a DITA perspective) listeners. ‘I hope that some of these stories will strike a chord with people who may find themselves in similar situations, and give them enough information to change course before they become a “worst practice” story themselves.’
IXIASOFT is proud to be a platinum sponsor at LavaCon 2019.
Date
October 27 (Sunday) - 30 (Wednesday)
Location
Hilton Downtown Portland
921 Southwest 6th Ave.
IXIAtalks - Episode 10: How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content
Event Details
Watch Webinar How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content This webinar aired on: Thursday, October 24th, 2019 Episode
Event Details
Watch Webinar
How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content
This webinar aired on:
Thursday, October 24th, 2019
Episode 10
Subject matter experts (SMEs) are increasingly being asked to contribute more content directly for product documentation. But SMEs are not technical writers. Their work often needs to be corrected for style, terminology usage, and to ensure the message reflects the company brand. What is the solution to this perennial problem?
Join Keith Schengili-Roberts (IXIASOFT) and Philipp Baur (Congree), to discuss why SMEs are increasingly being asked to contribute directly to technical documentation, the typical issues they encounter, and how they can be overcome using an electronic style guide with linguistic intelligence within the IXIASOFT CCMS.
Speaker
Philipp Baur
Product Manager at Congree Language Technologies
Keith Schengili-Roberts
Senior DITA Content Strategist at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
Technical Communication Symposium (Kyoto) - Kyoto Research Park
- 134 Chūdōji Minamichō, Shimogyō-ku, Kyōto-shi, Kyōto-fu 600-8813
Event Details
Join us this October at the TCC Symposium in Kyoto. IXIASOFT is honored to speak at this event. The conference will include a keynote speech, panel discussions, special sessions,
Event Details
Join us this October at the TCC Symposium in Kyoto. IXIASOFT is honored to speak at this event.
The conference will include a keynote speech, panel discussions, special sessions, case studies and research presentations as well as an introduction to several TC-related products.
More information coming soon.
Date
9 (Wednesday) 9:00 am - 11 (Friday) 6:00 pm
Location
Kyoto Research Park
134 Chūdōji Minamichō, Shimogyō-ku, Kyōto-shi, Kyōto-fu 600-8813
September 2019
25sepAll Day26NORDIC TechKomm(All Day) Sydhavns Pl. 15, 2450, Copenhagen, Denmark
Event Details
Join us at NORDIC TechKomm in Copenhagen this fall. NORDIC TechKomm is a two-day event help from September 25-26 and that gathers experts from all Europe to discuss trends
Event Details
Join us at NORDIC TechKomm in Copenhagen this fall.
NORDIC TechKomm is a two-day event help from September 25-26 and that gathers experts from all Europe to discuss trends and topics in the field of technical communication.
IXIASOFT is proud to be a Silver Plus sponsor at the conference.
Date
September 25 (Wednesday) - 26 (Thursday)
Location
Hotel Scandic Sydhavnen
Sydhavns Pl. 15, 2450, Copenhagen, Denmark
Event Details
Watch Webinar Custom Business Rules for DITA Projects This webinar aired on: Thursday, September 19th, 2019 at 11:00 AM EDT Episode 9 Join Octavian
Event Details
Watch Webinar
Custom Business Rules for DITA Projects
This webinar aired on:
Thursday, September 19th, 2019 at 11:00 AM EDT
Episode 9
Join Octavian Nadolu during IXIAtalks episode 9 for a step-by-step guide to getting started with Schematron and Schematron Quick Fixes.
Schematron and Schematron QuickFix (SQF) languages can be used to improve efficiency and quality when editing DITA documents. You can define actions that will add complex structure in your documents, or make modifications in multiple places, or actions that will convert a structure into another. These changes are made by keeping the document structure valid and conforming to your project specification, and will help the content writer add content more easily and without making mistakes. Learn this and more during our webinar!
Speaker
Octavian Nadolu
Software Architect at Syncro Soft
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
09sepAll Day11CIDM Best Practices(All Day) 700 San Jacinto Street Austin, TX 78701
Event Details
Join us at CIDM Best Practices in Austin, TX from September 9-11. CIDM Best Practices is hosting its 21st conference this fall, a great occasion to meet managers of
Event Details
Join us at CIDM Best Practices in Austin, TX from September 9-11.
CIDM Best Practices is hosting its 21st conference this fall, a great occasion to meet managers of information development and discuss the challengees encountered along with the best solutions available.
Date
September 9 (Monday) - 11 (Wednesday)
Location
Omni Austin Hotel Downtown
700 San Jacinto Street Austin, TX 78701
August 2019
Technical Communication Symposium (Tokyo) - Tokyo Gakugei University (Koganei Campus)
- 4-1-1 Nukuikita-machi, Koganei-shi, Tokyo, Japan
Event Details
Join us this August at the Technical Communication Symposium at Tokyo Gakugei University (Koganei Campus). IXIASOFT is honored to speak at this event. The conference will include a keynote speech, panel
Event Details
Join us this August at the Technical Communication Symposium at Tokyo Gakugei University (Koganei Campus). IXIASOFT is honored to speak at this event.
The conference will include a keynote speech, panel discussions, special sessions, case studies and research presentations as well as an introduction to several TC-related products.
More information coming soon.
Date
27 (Tuesday) 9:00 am - 28 (Wednesday) 6:00 pm
Location
Tokyo Gakugei University (Koganei Campus)
4-1-1 Nukuikita-machi, Koganei-shi, Tokyo, Japan
Event Details
Watch now Reasons to Move to Structured Content...and How! This webinar aired on: Thursday, August 8, 2019 at 11:00 AM EDT Episode 8 If you work
Event Details
Watch now
Reasons to Move to Structured Content…and How!
This webinar aired on:
Thursday, August 8, 2019 at 11:00 AM EDT
Episode 8
If you work with legacy content tools, you’ll be sure to learn something new from IXIAtalks: Episode 8.
Join Manager of Consulting at JANA Inc. Don Bridges to cover the main reasons (including business drivers) why you may want to consider moving to structured content. We’ll explore the cost justification of structured content, and wrap up with several best practices for changing technology.
Speaker
Don Bridges
Manager – Consulting at JANA Inc.
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
June 2019
Event Details
Watch now Customer Experience and Omnichannel Content Strategy This webinar originally aired on: Friday, June 7, 2019 Episode 7 Are you looking for ways to deliver
Event Details
Watch now
Customer Experience and Omnichannel Content Strategy
This webinar originally aired on:
Friday, June 7, 2019
Episode 7
Are you looking for ways to deliver outstanding experience to your customers?
Then you might consider checking out IXIAtalks: Episode 7 to learn the key role of technical content in doing so.
Keith Schengili-Roberts, senior DITA content strategist at IXIASOFT, explores how you can build a content strategy that flips perceptions about technical content as a cost center and demonstrates how it contributes to business growth.
Speaker
Keith Schengili-Roberts
Senior DITA Content Strategist at IXIASOFT
Date
(Friday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
May 2019
NEC Management Partner Seminar: Experts' digitization techniques - TKP Shinagawa Conference Center
- Takanawa Court 3 F, 3-13-1 Takanawa
Event Details
Recommendation of documents digitization to improve operational efficiency The seminar will be segmented in two parts. The first part will be led by NEC Management Partner Co., Ltd. General
Event Details
Recommendation of documents digitization to improve operational efficiency
The seminar will be segmented in two parts. The first part will be led by NEC Management Partner Co., Ltd. General Manager, Atsuya Araki about data conversion of craftsmanship. The second part will be hosted by IXIASOFT Representative Director, Nobutoshi Murata.
Date
(Friday) 3:15 pm - 4:45 pm
Location
TKP Shinagawa Conference Center
Takanawa Court 3 F, 3-13-1 Takanawa
09may11:00 am12:00 pmIXIAtalks - Episode 6: The Path to Information 4.011:00 am - 12:00 pm EDT
Event Details
Watch nowThe Path to Information 4.0 Date: Thursday, May 9, 2019 Time:11:00 AM - 12:00 PM EDT Episode 6 What if you could get highly
Event Details
Watch now
The Path to Information 4.0
Date: Thursday, May 9, 2019
Time:11:00 AM – 12:00 PM EDT
Episode 6
What if you could get highly personalized and contextualized information tailored to your situation, location, and even mood?
As the informational response to the Fourth Industrial Revolution, Information 4.0 intends to do just that. It aims to offer new information paradigms that also call on technologies like artificial intelligence. We don’t yet have tools for all of this, but we can decide right now what we want them to do.
Join Ray Gallon, president of the Information 4.0 Consortium and The Transformation Society, to explore using molecular content to build customized information that will still need to make sense, hang together, be useful to users, and stay inside professional and ethical guidelines.
The webinar will leave plenty of room for Q & A so you can add your voice to the discussion!
Speaker
Ray Gallon
President of the Information 4.0 Consortium and The Transformation Society
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
April 2019
15aprAll Day17DITA North America(All Day) 301 West Morgan Street Durham, North Carolina 27701
Event Details
Join us at the 21st annual DITA North America conference this April in Durham, North Carolina
Event Details
Join us at the 21st annual DITA North America conference
this April in Durham, North Carolina
Date
April 15 (Monday) - 17 (Wednesday)
Location
The Durham Convention Center
301 West Morgan Street Durham, North Carolina 27701
Organizer
IXIASOFT
Event Details
Watch now Another ISO Standard! IEEE-ISO 82 079 Date: April 11, 2019 Time: 11:00 AM - 12:00 PM EDT Episode 5 Join DITA expert Nolwenn Kerzreho
Event Details
Watch now
Another ISO Standard! IEEE-ISO 82 079
Date: April 11, 2019
Time: 11:00 AM – 12:00 PM EDT
Episode 5
Join DITA expert Nolwenn Kerzreho and documentation specialist Marie-Louise Flacke to learn more about the insights and impacts a new ISO standard on your organization.
With 10 focused questions & answers, you’ll discover the main changes you can expect from the standard’s requirements. Some questions will make you smile, some will give you food for thought, and some will give the edge you need to better train your team and even enforce your current documentation efforts towards meaningful and user-focused content.
The webinar will leave plenty of room for Q&A so you can add your voice to the discussion! Marie-Louise and Nolwenn will be pleased to answer your feedback and questions.
Speakers
Nolwenn Kerzreho
Technical Account Manager for Europe at IXIASOFT
Marie-Louise Flacke
Documentation Specialist and Instructor at Awel-A-Ben
Sydney Jones
Madame Speaker / Head of Marketing Communications at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
March 2019
05mar11:00 am12:00 pmIXIAtalks - Episode 4: Reuse Metrics11:00 am - 12:00 pm EDT
Event Details
Watch Webinar Date: March 5, 2019 Time: 11:00 AM - 12:00 PM EDT Episode 4 By now it’s well known you can obtain useful DITA production metrics. But
Event Details
Watch Webinar
Date: March 5, 2019
Time: 11:00 AM – 12:00 PM EDT
Episode 4
By now it’s well known you can obtain useful DITA production metrics.
But measuring reuse in particular is tricky, since there are many ways to measure it.
Do you measure reused topics between incremental versions of the same document or not? If a bookmap shares the same map as another, do you count the map along with all of its topics? And what about images—would you consider using your company logo and an illustration of a part for a product to be equivalent instances of reuse?
This co-presentation by IXIASOFT Senior DITA Content Strategist Keith Schengili-Roberts and Ericsson’s Information Architect Sari Eklund explores the creation, rationale and use of two separate but complementary DITA metrics that focus on content reuse.
Speakers
Keith Schengili-Roberts
Senior DITA Content Strategist at IXIASOFT
Sari Eklund
Information Architect at Ericsson
Sydney Jones
Madame Speaker / Head of Marketing Communications at IXIASOFT
Date
(Tuesday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
January 2019
24jan11:00 am12:00 pmIXIAtalks - Episode 3: Creating a Content Inventory11:00 am - 12:00 pm EDT
Event Details
Watch Webinar Date: January 24, 2019 Time: 11:00 AM - 12:00 PM EDT Episode 3 Tune in to IXIAtalks: Episode 3 to unpack the meaning of a content inventory and
Event Details
Watch Webinar
Date: January 24, 2019
Time: 11:00 AM – 12:00 PM EDT
Episode 3
Tune in to IXIAtalks: Episode 3 to unpack the meaning of a content inventory and audit, explore the differences between the two, and learn why both are crucial to a successful content strategy.
Learn how to get started with your own inventories and audits with simple content examples from DITA Specialist Leigh White.
See you January 24th!
Speakers
Leigh White
DITA Specialist at IXIASOFT
Sydney Jones
Madame Speaker / Head of Marketing Communications at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
22janAll Day23Ideas Winter Online Conference(All Day) Online
Event Details
Join us at CIDM's IDEAS Online Conference, January 22-23, 2019. IXIASOFT is honoured to speak at this event. Demonstrating Reuse Payoffs Presented by Sharon Figueira, IXIASOFT pre-sales consultant & Keith Schengili-Roberts,
Event Details
Join us at CIDM’s IDEAS Online Conference, January 22-23, 2019. IXIASOFT is honoured to speak at this event.
Demonstrating Reuse Payoffs
Presented by Sharon Figueira, IXIASOFT pre-sales consultant & Keith Schengili-Roberts, IXIASOFT market researcher and DITA evangelist.
Date: Tuesday, January 22
Time: 12:00 PM –1:00 PM Pacific Time
Reuse is the gateway to efficient, controlled, quality content which is easy to maintain and fast to update. It’s so obvious to the information professional and yet so difficult to engage management and get their support, especially in organizations where tech pubs are barely visible (unless there is a problem of course…).
What can attendees expect to learn?
This presentation discusses the key factors that command VP attention, how to engage successfully with management, and how to demonstrate the big pay-offs your team can deliver with a reuse strategy to convince budget holders. The presentation will include some tools that you can use to build a business case to sell content reuse to your management team.
Date
January 22 (Tuesday) - 23 (Wednesday)
Location
The Center for Information-Development Management
Online
November 2018
Event Details
Join us at the 2018 DITAFesta in Tokyo.Creating Content Experience Ecosystems Date: November 15 - 16, 2018 Time: N/ADITAFesta is a conference where experts in the content management
Event Details
Join us at the 2018 DITAFesta in Tokyo.
Creating Content Experience Ecosystems
Date: November 15 – 16, 2018
Time: N/A
DITAFesta is a conference where experts in the content management industry meet and exchange best practices, learn about new content management software solutions and expand their tech network.
Date
November 15 (Thursday) - 16 (Friday)
Location
AP Ichigaya
Ichigaya Oigo Building 1-10 Gosho-cho Chiyoda-ku , Tokyo 102-0076
05novAll Day06DITA Europe / Content Management Strategies(All Day)
Event Details
Join us at the 2018 Content Management Strategies/ DITA Europe Conference.Adding the Time Dimension to Product Documentation Management Date: November 5 - 6, 2018 Time: N/AMeet us
Event Details
Join us at the 2018 Content Management Strategies/ DITA Europe Conference.
Adding the Time Dimension to Product Documentation Management
Date: November 5 – 6, 2018
Time: N/A
Meet us at DITA Europe, the biggest tech solutions hub where information development experts from around the world will be waiting to connect with you! With over 30 speakers, the best content management solutions and 13 Sessions in the Technology Test Kitchen, we are confident that you will find what you are looking for.
Meet the Presenter
Nolwenn Kerzreho has over a decade of experience in the technical communication industry, and is IXIASOFT’s technical account manager for Europe. She teaches technical communication at European Master in Translation at University Rennes 2, where she introduced DITA in 2009. Based in France, Nolwenn has international work experience in the chemical, language, telecom, and high-tech industries. An international author and speaker, Nolwenn holds a Master’s degree in Technical Communication, Terminology, Translation, and Project Management.
Presentation Abstract
When moving to DITA, most organizations will analyze how to best reuse content throughout their product documentation. Upon discovery, most also realize how product content has different constraints and provenance: legal, development and labs, safety, and training. This model, however, will only get you so far. In order to maximise reuse and consistency and enable easier management, organisations must think about the entire lifecycle of the product content and anticipate how it can meet the needs of users throughout its existence.
It’s time for documentation managers to model the different lifecycles for their documentation sets.
What can attendees expect to learn?
This presentation focuses on complex documentation management challenges and how to best solve them by providing a challenge statement and a corresponding pattern.
Date
November 5 (Monday) - 6 (Tuesday)
Location
nHow Hotel
01nov11:00 am12:00 pmIXIAtalks - Episode 2: Getting the Review You Want11:00 am - 12:00 pm EDT
Event Details
Watch webinar Date: November 1, 2018 Time: 11:00 AM - 12:00 PM EDT Episode 2 It's no secret; getting the
Event Details
Watch webinar
Date: November 1, 2018
Time: 11:00 AM – 12:00 PM EDT
Episode 2
It’s no secret; getting the review you need for high quality documentation can be tough.
When you are working towards a deadline on highly technical content a proactive, collaborative reviewer is critical. Episode 2 of IXIAtalks explores the impact of bad review and the dire consequences it can have for the quality of technical documentation. Join IXIASOFT’s own Sharon Figueira to discover the reasons behind this common issue, and the ways in which technical writers and subject matter experts (SMEs) can improve their collaboration and benefit the documentation and the customer.
Speakers
Sharon Figueira
Pre-Sales Technical Consultant for North America at IXIASOFT
Sydney Jones
Madame Speaker / Head of Marketing Communications at IXIASOFT
Date
(Thursday) 11:00 am - 12:00 pm
Organizer
IXIASOFT
01novAll Day02STVY Fall Seminar: What Works Best for Your Products?(All Day) 33100 Tampere, Finland
Event Details
Join us at the STVY Fall Seminar 2018: What Works Best for Your Products?Creating Content Experience Ecosystems Date: November 1 - 2 , 2018 Time: N/ADiscover new cost-effective ways to deliver
Event Details
Join us at the STVY Fall Seminar 2018: What Works Best for Your Products?
Creating Content Experience Ecosystems
Date: November 1 – 2 , 2018
Time: N/A
Discover new cost-effective ways to deliver content to customers at the 2018 STVY Fall Seminar. Learn how these developments have given birth to several new buzzwords, including Information 4.0, Big Data, Chatbots, VR, AR, and AI, and which words are most suitable for your products.
Join IXIASOFT in attending the STVY Fall Seminar 2018 where expert speakers will introduce new technologies and help pair solutions with the appropriate product.
What can attendees expect to learn?
Sessions will be held around the following topics:
- Documentation with a chatbot
- AI
- Publishing
- XR
- Document Management
Date
November 1 (Thursday) - 2 (Friday)
Location
Hatanpään valtatie 30
33100 Tampere, Finland
October 2018
21octAll Day24LavaCon(All Day) 739 Canal St, New Orleans, LA 70130, United-States
Event Details
Join us at LavaCon's Content Strategy Conference from October 21 - 24, 2018.Creating Content Experience Ecosystems Date: October 21 - 24, 2018 Time: N/AThis conference started in Hawaii
Event Details
Join us at LavaCon’s Content Strategy Conference from October 21 – 24, 2018.
Creating Content Experience Ecosystems
Date: October 21 – 24, 2018
Time: N/A
This conference started in Hawaii as a way to get senior content professionals, content strategists, and documentation managers out of the office and working on their professional development. Its main goal is to create a community where content professionals can learn, share, explore, and make connections with translation, consulting, and tool vendors.
What can attendees expect to learn?
This year, keynote speakers include Karen McGrane, Michael Goldberg, Jim Edmunds, and Megan Gilhooly. The presentations aim to educate attendees about rapidly changing technology, customer demographics, and new tools circulating the market.
Date
October 21 (Sunday) - 24 (Wednesday)
Location
Astor Crowne Plaza Hotel
739 Canal St, New Orleans, LA 70130, United-States
TCC Symposium in Kyoto - Kyoto Research Park
- 134 Chūdōji Minamichō, Shimogyō-ku, Kyōto-shi, Kyōto-fu 600-8813
Event Details
Join us at the TCC Symposium in Kyoto.Creating Content Experience Ecosystems Date: October 3 - 5, 2018 Time: N/AMeet us at the TCC Symposium for an in depth DITA learning
Event Details
Join us at the TCC Symposium in Kyoto.
Creating Content Experience Ecosystems
Date: October 3 – 5, 2018
Time: N/A
Meet us at the TCC Symposium for an in depth DITA learning experience.
What can attendees expect to learn?
You can find interesting talks by IXIASOFT’s very own:
Date
October 3 (Wednesday) - 5 (Friday)
Location
Kyoto Research Park
134 Chūdōji Minamichō, Shimogyō-ku, Kyōto-shi, Kyōto-fu 600-8813
September 2018
21sepAll DayCIDM RIDE(All Day: friday) 1867 St Laurent Blvd Ottawa, ON, CANADA
Event Details
Join us at the CIDM’s new one-day regional conference on September 26, 2018. IXIASOFT is honored to speak at this event.“Highlight Reel” of
Event Details
Join us at the CIDM’s new one-day regional conference on September 26, 2018. IXIASOFT is honored to speak at this event.
“Highlight Reel” of Innovative and Successful Strategies in Information Development
Date: September 26, 2018
Time: N/A
This conference will showcase the best of the best in information development.
What can attendees expect to learn?
Attendees can expect to learn about current trends in the industry, future developments, and best practices. Sessions are meant to be educational, not market-focused.
Date
All Day (Friday)
Location
Canada Science and Technology Museum
1867 St Laurent Blvd Ottawa, ON, CANADA
12sep11:00 am11:35 amIXIAtalks - Episode 1: The Rise of the SME11:00 am - 11:35 am
Event Details
Watch Webinar IXIASOFT is thrilled to present our first ever webinar series. IXIAtalks is a monthly series dedicated to DITA, technical documentation and, of
Event Details
Watch Webinar
IXIASOFT is thrilled to present our first ever webinar series. IXIAtalks is a monthly series dedicated to DITA, technical documentation and, of course, our very own IXIASOFT CCMS. Each month, a guest speaker is invited to share their knowledge about hot topics related to technical communications. Episode one — “The Rise of the SME” — features world-renowned DITA expert Keith Schengili-Roberts.
Date: September 12, 2018
Time: 11:00 AM – 11:35 AM EDT
Episode 1
The subject matter expert (SME) is a key player on technical documentation teams. But it hasn’t always been this way. Dig deep with Senior DITA Content Strategist Keith Schengili-Roberts, Product Owner Tristan Lépée, and madame speaker Sydney Jones to discover the reasons and implications behind “the rise of the SME” in the very first episode of IXIAtalks. Get a sneak peak of IXIASOFT CCMS in action with an in-depth demo at the end of the webinar.
Speakers
Keith Schengili-Roberts
Senior DITA Content Strategist at IXIASOFT
Tristan Lépée
Product Owner / Lead UX at IXIASOFT
Sydney Jones
Madame Speaker / Head of Marketing Communications at IXIASOFT
Date
(Wednesday) 11:00 am - 11:35 am
Organizer
IXIASOFT