Join us at CIDM Best Practices in Austin, TX from September 9-11.

CIDM Best Practices is hosting its 21st conference this fall, a great occasion to meet managers of information development and discuss the challengees encountered along with the best solutions available.

Get the webinar here!

Reasons to Move to Structured Content…and How!

This webinar aired on:
Thursday, August 8, 2019 at 11:00 AM EDT

Episode 8

If you work with legacy content tools, you’ll be sure to learn something new from IXIAtalks: Episode 8.

Join Manager of Consulting at JANA Inc. Don Bridges to cover the main reasons (including business drivers) why you may want to consider moving to structured content. We’ll explore the cost justification of structured content, and wrap up with several best practices for changing technology.

Speaker

Don Bridges

Manager – Consulting at JANA Inc.

Get the webinar here!

Customer Experience and Omnichannel Content Strategy

This webinar originally aired on:
Friday, June 7, 2019

Episode 7

Are you looking for ways to deliver outstanding experience to your customers?

Then you might consider checking out IXIAtalks: Episode 7 to learn the key role of technical content in doing so.

Keith Schengili-Roberts, senior DITA content strategist at IXIASOFT, explores how you can build a content strategy that flips perceptions about technical content as a cost center and demonstrates how it contributes to business growth.

Speaker

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

Recommendation of documents digitization  to improve operational efficiency

The seminar will be segmented in two parts. The first part will be led by NEC Management Partner Co., Ltd. General Manager, Atsuya Araki about data conversion of craftsmanship. The second part will be hosted by IXIASOFT Representative Director, Nobutoshi Murata.

Get the recording here!

The Path to Information 4.0

Date:

Thursday, May 9, 2019

Time:
11:00 AM – 12:00 PM EDT

Episode 6

What if you could get highly personalized and contextualized information tailored to your situation, location, and even mood?

As the informational response to the Fourth Industrial Revolution, Information 4.0 intends to do just that. It aims to offer new information paradigms that also call on technologies like artificial intelligence. We don’t yet have tools for all of this, but we can decide right now what we want them to do.

Join Ray Gallon, president of the Information 4.0 Consortium and The Transformation Society, to explore using molecular content to build customized information that will still need to make sense, hang together, be useful to users, and stay inside professional and ethical guidelines.

The webinar will leave plenty of room for Q & A so you can add your voice to the discussion!

Speaker

Ray Gallon

President of the Information 4.0 Consortium and The Transformation Society

Join us at the 21st annual DITA North America conference
this April in Durham, North Carolina

Another ISO Standard! IEEE-ISO 82 079

Date:
April 11, 2019
Time:
11:00 AM – 12:00 PM EDT

Episode 5

Join DITA expert Nolwenn Kerzreho and documentation specialist Marie-Louise Flacke to learn more about the insights and impacts a new ISO standard on your organization.

With 10 focused questions & answers, you’ll discover the main changes you can expect from the standard’s requirements. Some questions will make you smile, some will give you food for thought, and some will give the edge you need to better train your team and even enforce your current documentation efforts towards meaningful and user-focused content.

The webinar will leave plenty of room for Q&A so you can add your voice to the discussion! Marie-Louise and Nolwenn will be pleased to answer your feedback and questions.

Speakers

Nolwenn Kerzreho

Technical Account Manager for Europe at IXIASOFT

Marie-Louise Flacke

Documentation Specialist and Instructor at Awel-A-Ben

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT

Watch Webinar

Date:
March 5, 2019
Time:
11:00 AM – 12:00 PM EDT

Episode 4

By now it’s well known you can obtain useful DITA production metrics.
But measuring reuse in particular is tricky, since there are many ways to measure it.

Do you measure reused topics between incremental versions of the same document or not? If a bookmap shares the same map as another, do you count the map along with all of its topics? And what about images—would you consider using your company logo and an illustration of a part for a product to be equivalent instances of reuse?

This co-presentation by IXIASOFT Senior DITA Content Strategist Keith Schengili-Roberts and Ericsson’s Information Architect Sari Eklund explores the creation, rationale and use of two separate but complementary DITA metrics that focus on content reuse.

Speakers

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

Sari Eklund

Information Architect at Ericsson

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT

Watch Webinar

Date: January 24, 2019
Time: 11:00 AM – 12:00 PM EDT

Episode 3

Tune in to IXIAtalks: Episode 3 to unpack the meaning of a content inventory and audit, explore the differences between the two, and learn why both are crucial to a successful content strategy.

Learn how to get started with your own inventories and audits with simple content examples from DITA Specialist Leigh White.

See you January 24th!

Speakers

Leigh White

DITA Specialist at IXIASOFT

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT

Join us at CIDM’s IDEAS Online Conference, January 22-23, 2019. IXIASOFT is honoured to speak at this event.

Demonstrating Reuse Payoffs

Presented by Sharon Figueira, IXIASOFT pre-sales consultant & Keith Schengili-Roberts, IXIASOFT market researcher and DITA evangelist.

Date: Tuesday, January 22
Time: 12:00 PM –1:00 PM Pacific Time

Reuse is the gateway to efficient, controlled, quality content which is easy to maintain and fast to update. It’s so obvious to the information professional and yet so difficult to engage management and get their support, especially in organizations where tech pubs are barely visible (unless there is a problem of course…).

What can attendees expect to learn?

This presentation discusses the key factors that command VP attention, how to engage successfully with management, and how to demonstrate the big pay-offs your team can deliver with a reuse strategy to convince budget holders. The presentation will include some tools that you can use to build a business case to sell content reuse to your management team.

Winter Agenda – Day 1

Join us at the 2018 Content Management Strategies/ DITA Europe Conference.

Adding the Time Dimension to Product Documentation Management

Date: November 5 – 6, 2018
Time: N/A

Meet us at DITA Europe, the biggest tech solutions hub where information development experts from around the world will be waiting to connect with you! With over 30 speakers, the best content management solutions and 13 Sessions in the Technology Test Kitchen, we are confident that you will find what you are looking for.

Meet the Presenter

Nolwenn Kerzreho has over a decade of experience in the technical communication industry, and is IXIASOFT’s technical account manager for Europe. She teaches technical communication at European Master in Translation at University Rennes 2, where she introduced DITA in 2009. Based in France, Nolwenn has international work experience in the chemical, language, telecom, and high-tech industries. An international author and speaker, Nolwenn holds a Master’s degree in Technical Communication, Terminology, Translation, and Project Management.

Presentation Abstract

When moving to DITA, most organizations will analyze how to best reuse content throughout their product documentation. Upon discovery, most also realize how product content has different constraints and provenance: legal, development and labs, safety, and training. This model, however, will only get you so far. In order to maximise reuse and consistency and enable easier management, organisations must think about the entire lifecycle of the product content and anticipate how it can meet the needs of users throughout its existence.

It’s time for documentation managers to model the different lifecycles for their documentation sets.

What can attendees expect to learn?

This presentation focuses on complex documentation management challenges and how to best solve them by providing a challenge statement and a corresponding pattern.

Watch

Date: November 1, 2018
Time: 11:00 AM – 12:00 PM EDT

Episode 2

It’s no secret; getting the review you need for high quality documentation can be tough.

When you are working towards a deadline on highly technical content a proactive, collaborative reviewer is critical. Episode 2 of IXIAtalks explores the impact of bad review and the dire consequences it can have for the quality of technical documentation. Join IXIASOFT’s own Sharon Figueira to discover the reasons behind this common issue, and the ways in which technical writers and subject matter experts (SMEs) can improve their collaboration and benefit the documentation and the customer.

Speakers

Sharon Figueira

Pre-Sales Technical Consultant for North America at IXIASOFT

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT

Join us at the STVY Fall Seminar 2018: What Works Best for Your Products?

Creating Content Experience Ecosystems

Date: November 1 – 2 , 2018
Time: N/A

Discover new cost-effective ways to deliver content to customers at the 2018 STVY Fall Seminar. Learn how these developments have given birth to several new buzzwords, including Information 4.0, Big Data, Chatbots, VR, AR, and AI, and which words are most suitable for your products.

Join IXIASOFT in attending the STVY Fall Seminar 2018 where expert speakers will introduce new technologies and help pair solutions with the appropriate product.

What can attendees expect to learn?

Sessions will be held around the following topics:

• Documentation with a chatbot
• AI
• Publishing
• XR
• Document Management

Join us at LavaCon’s Content Strategy Conference from October 21 – 24, 2018.

Creating Content Experience Ecosystems

Date: October 21 – 24, 2018
Time: N/A

This conference started in Hawaii as a way to get senior content professionals, content strategists, and documentation managers out of the office and working on their professional development. Its main goal is to create a community where content professionals can learn, share, explore, and make connections with translation, consulting, and tool vendors.

What can attendees expect to learn?

This year, keynote speakers include Karen McGrane, Michael Goldberg, Jim Edmunds, and Megan Gilhooly. The presentations aim to educate attendees about rapidly changing technology, customer demographics, and new tools circulating the market.

Join us at the CIDM’s new one-day regional conference on September 26, 2018. IXIASOFT is honored to speak at this event.

“Highlight Reel” of Innovative and Successful Strategies in Information Development

Date: September 26, 2018
Time: N/A

This conference will showcase the best of the best in information development.

What can attendees expect to learn?

Attendees can expect to learn about current trends in the industry, future developments, and best practices. Sessions are meant to be educational, not market-focused.

Watch Webinar

IXIASOFT is thrilled to present our first ever webinar series. IXIAtalks is a monthly series dedicated to DITA, technical documentation and, of course, our very own IXIASOFT CCMS. Each month, a guest speaker is invited to share their knowledge about hot topics related to technical communications. Episode one — “The Rise of the SME” — features world-renowned DITA expert Keith Schengili-Roberts.

Date: September 12, 2018
Time: 11:00 AM – 11:35 AM EDT

Episode 1

The subject matter expert (SME) is a key player on technical documentation teams. But it hasn’t always been this way. Dig deep with Senior DITA Content Strategist Keith Schengili-Roberts, Product Owner Tristan Lépée, and madame speaker Sydney Jones to discover the reasons and implications behind “the rise of the SME” in the very first episode of IXIAtalks. Get a sneak peak of IXIASOFT CCMS in action with an in-depth demo at the end of the webinar.

Speakers

Keith Schengili-Roberts

Senior DITA Content Strategist at IXIASOFT

Tristan Lépée

Product Owner / Lead UX at IXIASOFT

Sydney Jones

Madame Speaker / Head of Marketing Communications at IXIASOFT