SAP uses open-source components to make content more usable and visually appealing, and to take user assistance to the next level.Do you remember when software documentation was delivered in frozen...
Discover the top 25 content strategist influencers of 2017. Candidates are selected based on internet presence, influence, community engagement, and participation (including conference appearances). Judges include Content Experience Strategist and...
The “D” in DITA stands for “Darwin,” underscoring the fact that the XML standard has evolution built into its design. That evolution continues with several new offerings expected soon from...
Why do we need technical communicators? The skill sets and experience of technical communicators are valuable assets for global organizations. International tech company ARM has found a way to leverage these skills that goes far beyond the job description...
What I think is still a largely under-appreciated aspect of DITA is that it enables documentation teams to measure ongoing content production and quality. Much has been written about DITA...
DITA XML is the fastest-growing standard for structured content, and my research (published on ditawriter.com/companies-using-dita) has shown it to be in use by over 650 organisations worldwide employing thousands of...
DITA’s topic-based approach to enable content reuse complements the principles of Agile methodologies. And that’s by far not the only reason why the two principles make a perfect match...
From subject matter experts to content creators, project managers and even translation and localization experts, content management projects involve a lot of people, rendering these projects complex and challenging. The classic game of Snakes & Ladders – adapted to the world of content management – provides a playful tool for people to come together and discuss pathways to a successful project...
It is rare for documentation teams to not use some form of database or repository for storing their technical content. A documentation team of any size will generate significant amounts...
As the DITA standard celebrates its 10th anniversary this year, we reflect on its existence over the last decade and note how much has changed in the way we think...