The collaborative review feature is a great tool for getting subject matter expert (SME) feedback. It’s easier and quicker to create and work with a collaborative review rather than to...
The default mode for technical communications is basic, narrative-style unstructured content. It is easy to understand why, since most technical writing groups start out small in terms of members and...
The Emergence of the Common Information Experience For years, marketing, sales, tech pubs, and customer support operated independently throughout the customer journey. Customers were supplied with very different information in the...
For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest job aggregator website in the United States. With the exception...
The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved in recent years. This is largely due to digital transformation....
IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in IXIASOFT CCMS—which is practically everything—there’s an abundance of buttons, options,...
What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart Factory” environment to create increasingly customized products where physical goods are...
Are you a competent technical communicator? The creation of information for use shall be assigned to competent persons (*)(*) ISO 82079 -article 10.1 Are you a competent person?Sure you are… because you...
There is no doubt that GitHub is a great resource, and I use it to host sample DITA files that I reference from DITAWriter.com. It is a great place for...
What are production metrics, and why should we measure them? In a nutshell, production metrics provide the ability to:Set more accurate project estimatesGood from a project management standpoint Justify...