With IXIASOFT CCMS and DITA XML, training developers can reuse and repurpose learning objects and technical content in the training documentation. They can also easily deliver lessons and assessments into...
As we turn over into a new year (and decade!), it’s time to look back at 2019 from start to finish. From developing new features in the IXIASOFT CCMS to...
“Findable content” has been a buzzword for a few years. In the context of customer experience, it is crucial. In IXIAtalks: episode 11, host Sydney Jones met with VP of...
What Are Business Rules Business rules define or constrain some aspect of business, and always resolve to true or false. They assert business structure or control or influence the behavior of...
As content creators, and even as CCMS vendors, we easily find ourselves heads-down in our own little worlds, solving our own problems, finding our own way. Wouldn’t it be great...
Over the years, technical writers evolved to be more than just writers. They are now being asked to provide a strategic value-add by structuring technical content and optimizing its delivery...
PDF forms are a useful way to gather information. Generally, PDF forms are designed in a GUI editor and form functionality is added using Adobe Acrobat, Foxit, or another PDF form creation...
The collaborative review feature is a great tool for getting subject matter expert (SME) feedback. It’s easier and quicker to create and work with a collaborative review rather than to...
The default mode for technical communications is basic, narrative-style unstructured content. It is easy to understand why, since most technical writing groups start out small in terms of members and...
The Emergence of the Common Information Experience For years, marketing, sales, tech pubs, and customer support operated independently throughout the customer journey. Customers were supplied with very different information in the...