The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved in recent years. This is largely due to digital transformation....
IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in IXIASOFT CCMS—which is practically everything—there’s an abundance of buttons, options,...
What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart Factory” environment to create increasingly customized products where physical goods are...
Are you a competent technical communicator? The creation of information for use shall be assigned to competent persons (*)(*) ISO 82079 -article 10.1 Are you a competent person?Sure you are… because you...
There is no doubt that GitHub is a great resource, and I use it to host sample DITA files that I reference from DITAWriter.com. It is a great place for...
What are production metrics, and why should we measure them? In a nutshell, production metrics provide the ability to:Set more accurate project estimatesGood from a project management standpoint Justify...
Ericsson and DITA Many customer product information groups at Ericsson are dependent on organization and product areas. Ericsson delivers customer product information continuously and in several tracks for a large number...
A content set grows organically over time. It’s created over many years, by many writers with many different writing styles and degrees of detail. In many cases, the content creators...
DITA XML can be daunting, especially for newcomers from authoring environments like MS Word. The fundamentals of good technical writing, however, are embodied in the DITA standard. Once you wrap...
An Intro to DITA DITA stands for Darwin Information Typing Architecture, and is an XML-based open standard for developing, managing, structuring, and publishing content both for print and the web. DITA...