Depending on the output type associated with the template, one of three
things happens:
- CSV - OTRS asks you where you want to save the .csv file.
- Normal - the results appear on a new screen. After viewing the results,
click the Change search options link at the top
left to return to the OTRS Search screen.
- Print - the Print dialog appears. After printing the results, you need
to click your browser's Back button to return to
the OTRS Search screen. The Close window link
does not work.
