Why is my IXIASOFT CCMS Desktop workspace unstable and how can I fix it?

The IXIASOFT CCMS Desktop workspace may become unstable over time and must be cleaned or replaced.

Symptom

The IXIASOFT CCMS Desktop repeatedly becomes unresponsive or the plugins stop working reliably.

Problem

Over time a workspace may become unstable as plugins are added, upgraded, or removed. This instability can cause plugins to malfunction such as causing searches or autocomplete to fail.

Solution

You can try the following procedures one at a time and test in between each one to check if the problem is resolved:

  1. Clean the IXIASOFT CCMS Desktop caches
  2. Create a new workspace
  3. Reinstall IXIASOFT CCMS Desktop

Clean the IXIASOFT CCMS Desktop caches

Using the -clean argument forces IXIASOFT CCMS Desktop to reinitialize the caches, which removes all cached data used by the OSGi framework and IXIASOFT CCMS Desktop runtime. This should restore workspace stability.

To use the -clean argument, perform one of the following procedures:

Method Procedure
Edit the eclipse.ini file
  1. Open the eclipse.ini file located in the Eclipse installation directory. For example, in C:\eclipses\eclipse-SDK-4.3.2-win32-x86_64.
  2. Add -clean to the end of the first line in the file.
  3. Save the file.
  4. Restart IXIASOFT CCMS Desktop.
  5. Delete -clean from the file.
  6. Save the file.

For example:

-clean
-startup 
plugins/org.eclipse.equinox.launcher_1.3.0.v20130327-1440.jar
--launcher.library
plugins/org.eclipse.equinox.launcher.win32.win32.x86_64_1.1.200.v20140116-2212
-showsplash
org.eclipse.platform
--launcher.XXMaxPermSize
256m
--launcher.defaultAction
openFile
--launcher.appendVmargs
-vmargs
-Xms256m
-Xmx1024m
-Dixia.level=DEBUG
-Dsun.java2d.d3d=false
-Dosgi.requiredJavaVersion=1.6
-Dosgi.bundlefile.limit=1000
-Djava.security.krb5.conf=krb5.ini
-Djava.security.auth.login.config=login.conf
-Ddita.cms.mode=STD
Edit the IXIASOFT CCMS Desktop shortcut
  1. Right-click the IXIASOFT CCMS Desktop shortcut.
  2. Click Properties.
  3. In the Target box, add -clean to the end of the target statement. For example, 
    C:\eclipses\eclipse-SDK-4.3.2-win32-x86_64-test-4.2\eclipse.exe -clean
  4. Click OK.
  5. Restart Eclipse.
  6. Delete -clean from the target statement.
Create a batch or shell script Create a batch or shell script that calls the IXIASOFT CCMS Desktop executable with the -clean argument.

Create a new workspace

If the -clean argument did not resolve the issue, then you need to create a new workspace and import your preferences and projects into it.

To create a new workspace:

  1. Export your preferences from the existing workspace:
    1. Open the IXIASOFT CCMS Desktop associated to the workspace that is unstable.
    2. In the main menu, click File > Export
    3. In the Export window, click General > Preferences.
    4. Click Next.
    5. Select Export all.
    6. In the To preference file box, type the path and file name where you want to save your preferences file or click Browse to choose a location.
    7. Click Finish.
  2. Create a new workspace:
    1. In the main menu, click File > Switch workspace > Other.
    2. In the Workspace box, type the path to your new workspace or click Browse to choose a location. The Eclipse Client will restart with the new workspace associated to it.
  3. Import your preferences:
    1. In the main menu, click File > Import.
    2. In the Import window, click General > Preferences.
    3. Click Next.
    4. In the From preference file box, type the path and file name where you saved your preferences file or click Browse to choose the location.
    5. Select Export all.
    6. Click Finish.

Clean reinstall of IXIASOFT CCMS Desktop

If creating a new workspace did not resolve the issue, then you need to reinstall IXIASOFT CCMS Desktop. A broken installation is usually caused by using incompatible versions of plugins with the wrong base version of IXIASOFT CCMS Desktop. Do not delete the old installation until your new installation is sufficiently tested and you are confident in it. If you do not know how to reinstall IXIASOFT CCMS Desktop, please contact your IXIASOFT CCMS Administrator.