Close a ticket

Whenever a ticket is resolved, you should close it so that your open ticket list accurately reflects only tickets that are actually still in progress and so that IXIASOFT can also have an accurate record of what issues and questions are still outstanding for you. If you enter a ticket in error, you can also close it.
Note: "Resolved" indicates that it was for a bug that was fixed in a subsequent release which is now available. You must still verify the fix or proposed solution and then close the case if you are satisfied that the issue is no longer present.
  1. Login to OTRS using your assigned username and password.
  2. Open the ticket you want to close.
  3. Click Reply.
  4. Enter any comments about the ticket.
  5. In the Next state field, select
    • Closed successful if the ticket was resolved
    • Closed unsuccessful if the ticket was not resolved but no further action is required or appropriate
    Note: If you are closing a ticket entered in error, select Closed successful.
  6. Click Submit.

    You will receive a follow-up email from Support-Dita.