Search for a ticket using a saved template

If you have saved a search template, you can quickly load it and run the search.
  1. On the OTRS Search screen, select the template to use.
  2. Click Select.
  3. Click Search.

    Depending on the output type associated with the template, one of three things happens:

    • CSV - OTRS asks you where you want to save the .csv file.
    • Normal - the results appear on a new screen. After viewing the results, click the Change search options link at the top left to return to the OTRS Search screen.
    • Print - the Print dialog appears. After printing the results, you need to click your browser's Back button to return to the OTRS Search screen. The Close window link does not work.