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CCMS Administration Guides for 6.0 for Dedicated SaaS Deployments

CCMS Administration Guide for Dedicated SaaS Deployments
CCMS Web User Guide for Administrators
OTRS Quick Reference
Admin FAQs
Notices

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CCMS Web User Guide for Administrators
A guide to the features aimed at IXIASOFT CCMS Web administrators.
User Management
The User Management functions enable an administrator to change the access privileges for users of IXIASOFT CCMS Web.

CCMS Web User Guide for Administrators
A guide to the features aimed at IXIASOFT CCMS Web administrators.
- Understanding the Administration Role within IXIASOFT CCMS Web
  The Administration role within IXIASOFT CCMS Web enables a user with administrator privileges to access additional functions, including user management, the ability to refresh the server for users, provide templates, adjust Collaborative Review settings, and more.
- User Management
  The User Management functions enable an administrator to change the access privileges for users of IXIASOFT CCMS Web.
  - Understanding users.xml
    The users.xml file is used for configuring who has access to IXIASOFT CCMS along with the roles they have and groups they belong to.
  - Create and configure a user within users.xml
    How to add a new user by editing users.xml.
  - Assign roles to a user by editing users.xml
    You can assign roles to a user by editing users.xml.
  - Provide users access to the Advanced User interface of IXIASOFT CCMS Web
    A setting in the users.xml file determines whether a user accesses the version of IXIASOFT CCMS Web intended for SMEs and casual contributors, or the Advanced User interface, aimed at technical writers.
  - Give administrator privileges to a user
    A setting in the users.xml file determines whether a user has access to the Administration functions of IXIASOFT CCMS Web.
  - Break another administrator's lock on users.xml
    If an administrator needs to change a setting in the users.xml file but another administrator has already locked the file, it is possible to break that lock in order to edit the file.
- General administrative features
  Features that include refreshing the web server for users, along with Collaborative Review and Approval settings.
- Collaborative Review settings
  An administrator can use the Collaborative Review settings within IXIASOFT CCMS Web to set the name of the output type to be used for collaborative reviews and to also change the CSS code for HTML-based collaborative review output types.
- Approval settings
  This page is available to Administrators within IXIASOFT CCMS Web, and they can use it to change settings relating to the approvals mechanism that conform to the FDA 21 CFR standard.
- Working with templates
  Administrators can create topic and map templates for the users of IXIASOFT CCMS Web. This enables administrators to structure the type of information that writers and SMEs can add to the CCMS Web.
- Notices

User Management

The User Management functions enable an administrator to change the access privileges for users of IXIASOFT CCMS Web.

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