Reconnect to RDP server in a dedicated SaaS deployment

Reconnecting to IXIASOFT CCMS Desktop in a dedicated SaaS deployment involves double-clicking a remote desktop connection on your local machine and then opening CCMS Desktop.

  1. On your local machine, double-click the RDP file icon, which launches a Remote Desktop Connection window.
  2. In the Windows Security dialog box, enter your credentials:
    1. Enter your domain\username where domain either uses the format company-ccms or is a domain specified by your company.
    2. Enter your password, which is specific to IXIASOFT CCMS.
      Even if you use common company credentials for CCMS Web, you must use IXIASOFT-specific credentials for CCMS Desktop.
    3. Click OK.
    The Remote Desktop Connection window opens.
  3. Inside the new window, double-click the IXIASOFT CCMS Desktop icon.
    CCMS Desktop icon inside Remote Desktop Connection
CCMS Desktop launches in a new window.