Connect to RDP server for the first time in a dedicated SaaS deployment

Connecting to IXIASOFT CCMS Desktop for the first time in a dedicated SaaS deployment involves downloading a remote desktop connection to your computer and using it.

If you are using a macOS, install a Remote Desktop client. You can either install the Microsoft Remote Desktop 10 app from the Appstore or install Royal TS Remote Desktop for macOS.

  1. If you have never logged in to any component of IXIASOFT CCMS before, change your temporary password in remote desktop.
    1. In a web browser, go to the IXIASOFT CCMS landing page for your installation.
      The landing page is specified in your account creation email message from IXIASOFT. For example, enter https://domain-ccms.ixiasoft.net/, where domain is the domain that was specified in the email.
      IXIASOFT CCMS landing page
    2. Click Change password.
    3. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
      Note: Be sure to enter the domain and backslash "\" before your username.
    4. Enter your current password, which is specific to IXIASOFT CCMS.
    5. Enter your new password twice.
    6. Click Sign in.
    Tip: If you cannot remember your current password, ask your administrator to contact IXIASOFT Customer Support to request a password reset.
  2. On the landing page, click IXIASOFT CCMS Desktop.
  3. Log in to the remote desktop server:
    1. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
    2. Enter your password, which is specific to IXIASOFT CCMS.
    3. Click Sign in.
    Logging in to the remote desktop server
  4. Click the IXIASOFT CCMS Desktop icon to download an RDP file, and save the file to your local machine.
    RDP file icon for CCMS Desktop
  5. On your local machine, double-click the RDP file icon, which launches a Remote Desktop Connection window.
  6. When asked if you "trust the publisher", select the check box next to Don't ask me again for this remote connections from this publisher, and click Connect.
  7. In the Windows Security dialog box, enter your credentials:
    1. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
    2. Enter your password, which is specific to IXIASOFT CCMS.
      Even if you use common company credentials for CCMS Web, you must use IXIASOFT-specific credentials for CCMS Desktop.
    3. Click OK.
    The Remote Desktop Connection window opens.
  8. Inside the new window, double-click the IXIASOFT CCMS Desktop icon.
    CCMS Desktop icon inside Remote Desktop Connection
Once you have logged in to the remote desktop server, you can launch CCMS Desktop. For more information, see: Launch CCMS Desktop for the first time.