You can use the search and filters to find a ticket on the Ticket List screen.
The Ticket List screen shows all the tickets that you or others at your company have opened.
- At the top, click My Tickets.
The Ticket List screen appears.
- To filter the tickets, do the following:
- To see tickets that you opened, click My Tickets.
- To see tickets that your company opened, click Company Tickets.
- To see all tickets, click All Tickets.
- To see only closed tickets, click Closed Tickets.
- To see only open tickets, click Open Tickets.
- To sort the tickets in ascending or descending order based on a column, click any column heading.
For example, clicking Title sorts the tickets alphabetically by title.
- To search for a ticket in the list, enter keywords from the title or a ticket number in the search.
- (Optional): If you want to export the list of tickets, do the following:
- Click Export Ticket List.
- Select a file type.
- Click Download File.
