Reporting IXIASOFT CCMS Web installation errors
When you report errors in the installation of IXIASOFT CCMS Web that you have been unable to resolve, you should include version, configuration, and log information.
Include the following information in the OTRS ticket:
- The version number of the CCMS Web installation package.
- The name and version of the operating system on which the components are installed.
- A copy of the properties.txt file.
- A copy of all the files in the logs folder, including the installation.log file, which are located where you extracted the installation package.
- The Tomcat log file, which is located in:
- On Windows:
c:\Ixiasoft\ccms\apache-tomcat-9.0.31 - On Linux:
/opt/ixiasoft/ccms/apache-tomcat-9.0.31
- On Windows: