Reporting IXIASOFT CCMS Scheduler application errors

When you report errors, provide information such as the reproduction steps, logs and configuration details.

Include the following information in the OTRS ticket:

• Write down the steps required to reproduce the issue.
• Describe the expected result.
• Provide the installed version of the component.
• Provide the time when the issue occurred.
• Provide a copy of the wrapper.log as an attachment, which is available in %SchedulerDir%/logs.
• Provide a copy of the schedule.xml file as an attachment, which is available in %SchedulerDir%/conf.