Launch CCMS Desktop in a dedicated SaaS deployment

Users in a dedicated SaaS deployment should always use the preconfigured settings when launching CCMS Desktop for the first time because it automatically configures the user profile with all the required settings. This saves users from entering them manually. You only need to enter your password and begin working.

For a dedicated SaaS deployment, you must log in to the RDP server first. For more information, see: Connect to RDP server for the first time in a dedicated SaaS deployment.

To log in to a preconfigured CCMS Desktop for the first time:

  1. Inside the Remote Desktop Connection window, double-click the IXIASOFT CCMS Desktop icon.
    CCMS Desktop icon inside Remote Desktop Connection
    CCMS Desktop loads and the Welcome to Eclipse page appears.
    Figure: Welcome to Eclipse page
    Welcome to Eclipse page
  2. On the Welcome to Eclipse page, click Overview.
    Troubleshooting: If the Welcome to Eclipse page is not visible or was closed, click Help > Welcome to get to it.
  3. Click IXIASOFT CCMS.
    The Preferences window appears with preconfigured settings:
    Figure: Preferences window


  4. In the Password field, enter your password.
  5. Click Apply.
    Important: Do not click Apply and Close.
    A dialog appears stating that CCMS Desktop must be restarted.
  6. Click OK.