Connect to CCMS Web in a dedicated SaaS deployment without SSO

Connecting to IXIASOFT CCMS Web involves pointing a web browser to a specific URL and logging in using the credentials specific to IXIASOFT CCMS .

1. If you have never logged in to any component of IXIASOFT CCMS before, change your temporary password in remote desktop.
   1. In a web browser, go to the IXIASOFT CCMS landing page for your installation.
      The landing page is specified in your account creation email message from IXIASOFT. For example, enter https://customer-ccms.ixiasoft.net/, where customer is the domain that was specified in the email.
      
   2. Click Change password.
   3. Enter your domain\username using the domain and username specified in your account creation email from IXIASOFT.
      Troubleshooting: You received this error message:

      The user name or password that you entered is not valid. Try typing it again.

      Check that the username and domain are correct, and that you used a backslash "\" after the domain.

   4. Enter your current password, which is specific to IXIASOFT CCMS.
   5. Enter your new password twice.
      Passwords for users in dedicated SaaS deployments must meet the following requirements:

      • Are at least 8 characters long. Your company might have increased this length requirement.
      • Excludes your name, username, and domain name
      • Does not contain spaces

      • Contains characters from three of the following four categories:

        • Uppercase alphabet characters (A–Z)
        • Lowercase alphabet characters (a–z)
        • Arabic numerals (0–9)
        • These non-alphanumeric characters: ~!#$%^*?_-+=
   6. Click Sign in.
2. To log in to CCMS Web do the following:
   1. Go to the IXIASOFT CCMS landing page.
   2. Click IXIASOFT CCMS Web.
   3. Log in using the password specific to IXIASOFT CCMS.
   Tip: Bookmark the page for future use.