Change your password (SaaS deployment)

When your password expires in a dedicated SaaS deployment, you can change it on the IXIA CCMS landing page.

If SSO is implemented with IXIA CCMS, this procedure applies only to passwords for CCMS Desktop because passwords for CCMS Web are managed by your company's identity provider.

To change your password:

  1. Take the following actions to change the password from the landing page:
    1. In a web browser, go to the landing page for your installation.
      The landing page is specified in your account creation email message from MadCap Software. For example, enter https://customer-ccms.ixiasoft.net/, where customer is the domain that was specified in the email.
      Landing page
    2. Click Change password.
    3. Enter your domain\username using the domain and username specified in your account creation email from MadCap Software.
      Troubleshooting: You received this error message: 
      The user name or password that you entered is not valid. Try typing it again.

      Confirm that the username and domain are correct, and that you used a backslash "\" after the domain.

    4. Enter your current password, which is specific to IXIA CCMS.
    5. Enter a new password twice that meets the minimum standards.
      • Includes a minimum 8 characters, potentially more, based on your company requirements
      • Excludes your name, username, and domain name
      • Excludes spaces

      • Contains characters from three of the following four categories:

        • Uppercase alphabet (A–Z)
        • Lowercase alphabet (a–z)
        • Arabic numerals (0–9)
        • Legal non-alphanumerics ~!#$%^*?_-+=
    6. Click Sign in.
  2. If you cannot remember your current password, ask your administrator to request a password reset from IXIA CCMS Customer Support.
  3. Verify the change by signing in to IXIA CCMS.