Ticket queues
A ticket's queue indicates the type of ticket, whether a bug or an enhancement, and the person currently responsible for it: Infrastructure, Development, Support, or Services.
Note: Some customers might
have a different set of queues.
|
Queue |
Description |
|---|---|
|
Dita-CMS |
This is the default queue with new tickets that pertain to the IXIA CCMS product |
|
Dita-CMS: IT |
Tickets in this queue have been investigated by IXIA CCMS Customer Support and are awaiting investigation or a fix from the Infrastructure team |
|
Dita-CMS: Reproduced |
Tickets in this queue have been investigated by IXIA CCMS Customer Support and are awaiting investigation or a fix from the Development team |
|
Services |
Tickets in this queue have been moved from IXIA CCMS Customer Support to Services Note: Services staff evaluate whether it is possible to
implement a solution within the existing IXIA CCMS
configuration or will require custom development. If custom development, Services
staff prepare a Statement of Work (SOW).
|