Change the configuration of a dedicated SaaS deployment

When you need to change configuration files, you need to make the changes on the Test environment, validate the changes, and then copy the changes to the Production environment.

CAUTION: Making untested changes directly in the Production environment is not recommended since it may cause serious unwanted effects or render the environment unusable.
  1. If the change you are making is a workflow state change, move all objects out of the status.
  2. Make the change in the Test environment.
    For example, change a topic template in the Test environment.
  3. Verify the change in the Test environment as follows:
    1. Connect to the Test environment.
    2. Verify that the change works as expected and that no regressions have occurred.
    3. If any issues exist, iterate on the change.
    Example tests include creating a new topic to test template changes, moving objects between states to test workflow changes, or locking and releasing objects to test DTD changes.
  4. Duplicate the changes in the Production environment.
  5. Test the change on Production environment in the same manner that you did on the Test environment.