When an IXIASOFT Customer Support representative responds to a
ticket you have submitted, you receive a follow-up email from Support-Dita. This email
is similar to the following example:
If you need to respond, either to ask for more information or to
report results, do one of the following:
Respond directly to the email. Doing this is the same as
logging into OTRS and entering a response there.
Log into OTRS, open the issue, and review the IXIASOFT response. Click Reply. Enter your response and click Submit.
Important: Make sure to leave the OTRS ticket number
in the subject of the email.
