Enable email notifications for Approvals

You can configure IXIASOFT CCMS to send an email to the Approvers assigned to an Approval if an important event occurs, such as being assigned to the Approval in IXIASOFT CCMS Desktop. This might require access to IXIASOFT CCMS Scheduler.

Note: You should make these configuration changes in the Test environment and test them before copying them to the Production environment. In a dedicated SaaS deployment, after testing the changes, ask IXIASOFT Customer Support to copy the changes to the Production environment.
  1. In the TEXTML Administration perspective, connect to your server.
  2. Expand the Content Store's Repository node, and locate the triggers.xml file in the /system/conf/ collection.
  3. Check out the file and open it for editing.
  4. Locate the trigger for email notifications for Approvals by finding the following: 
    <!-- mail ticket trigger for approval object. -->
  5. Remove the <!-- comment tag before the <trigger> element and the --> comment tag after </trigger>.
    By removing the comment tag, you enable the trigger.
    For example: 
    <!-- mail ticket trigger for approval object. -->
<!--<trigger apply-to="assignTo" class="com.ixiasoft.cms.triggers.assignments.CreateTicket" name="Send mail to all approvers when creating or assigning an approval object" objtype="approval" schedule="after">
  <parameters>
    <param name="valid-status" value="Authoring:*"/>
  </parameters>
</trigger>

<trigger apply-to="changeStatus" class="com.ixiasoft.cms.triggers.CreateTicketTrigger" name="Send mail to all approvers when cancelling an approval object" objtype="approval" schedule="after">
  <parameters>
    <param name="initial-status" value="Authoring:*"/>
    <param name="end-status" value="Authoring:cancelled"/>
    <param name="include-inactive" value="true"/>
  </parameters>
</trigger>-->
  6. Save, close, and check in the file.
  7. If email notifications have not previously been set up in your system, enable and configure email notifications:
    1. In CCMS Scheduler, enable the CCMS Activity Report job.
      For more information, see how to configure the IXIASOFT CCMS Activity Report in the Installing IXIASOFT CCMS Scheduler.
    2. Configure the email template in the change_status_ticket.xsl file.
      For instructions, see the change_status_ticket.xsl section in Installing IXIASOFT CCMS Scheduler.

      For example, you can customize the content of the email notification and specify the URL ofCCMS Web.

    3. See Installing IXIASOFT CCMS Scheduler to configure regular reminder emails and other optional settings.