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CCMS Administration Guides for 6.7 for On-Premise Deployments

CCMS Administration Guide for On-Premise Deployments
Output Generator Administration Guide
Integrating DTDs into IXIASOFT CCMS
OTRS Quick Reference
Admin FAQs
Notices

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Output Generator Administration Guide
A guide to how the IXIASOFT CCMS Output Generator works with the IXIASOFT CCMS, including configuration scenarios for extending its functionality, specific to on-premise deployments.
Troubleshooting the Output Generator
This section provides topics to help you troubleshoot errors with the Output Generator.

Output Generator Administration Guide
A guide to how the IXIASOFT CCMS Output Generator works with the IXIASOFT CCMS, including configuration scenarios for extending its functionality, specific to on-premise deployments.
- Introduction
  The Output Generator is the component that executes the transformation processes from DITA files to a specified output type, such as PDF, HTML, XML, CHM, etc.
- Understanding the Output Generator process
  This chapter describes the Output Generator process.
- Configuring the IXIASOFT Output Generator
  The basic IXIASOFT CCMS Output Generator installation provides five default transformation scenarios.
- Troubleshooting the Output Generator
  This section provides topics to help you troubleshoot errors with the Output Generator.
  - My output failed! Where do I start?
  - Find the build version of the installed Output Generator
    A text file (version.txt) listing the build version and release date of the Output Generator is stored in its installation folder.
  - Looking at the IXIASOFT Output Generator log files
    There are three main IXIASOFT CCMS Output Generator log files: service logs, transformation logs, and DITA Open Toolkit logs.
  - Run the IXIASOFT CCMS Output Generator in debug mode
    You can enable the IXIASOFT CCMS Output Generator to run a transformation scenario in debug mode.
  - Run an OT transformation outside of the Output Generator
    The Output Generator lets you re-run an OT transformation without having to retrieve the content from the Content Store and run the conductor file again.
  - Troubleshooting: Error "Unable to process document before allowed time" is returned
    When generating the output for a large document, the following message may be returned:
  - Generating output from content that includes entities
  - Providing information to IXIASOFT Customer Support
    When creating a ticket in OTRS, IXIASOFT's online ticket-reporting system, ensure that you provide all the necessary information related to your deployment and the issue you have encountered.
  - Keep the topic.fo file for PDF outputs (DITA OT 1.x only)
    The topic.fo file is very helpful for troubleshooting problems with styling in PDF outputs. These steps explain how to keep the topic.fo file during the build process.
  - Keep the topic.fo file for PDF outputs (DITA OT 2.x, 3.x)
    The topic.fo file is very helpful for troubleshooting problems with styling in PDF outputs. These steps explain how to keep the topic.fo file during the build process.
  - Determining which errors and warnings appear on the Output Analyzer page
    You can determine which warning and error messages appear on the Output Analyzer page in CCMS Web.
- Reference
  This section provides reference information used in the previous sections of this document.
- Copyright notice
- Technical support
  IXIASOFT Customer Support staff are available to answer your questions. We welcome your comments.

Troubleshooting the Output Generator

This section provides topics to help you troubleshoot errors with the Output Generator.

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