Find a ticket

You can use the search and filters to find a ticket on the Ticket List screen.

The Ticket List screen shows all the tickets that you or others at your company have opened.

To find a ticket:

1. At the top, click My Tickets.
   The Ticket List screen appears.
2. To filter the tickets, choose one of the following actions:
   • For tickets you opened, click My Tickets.
   • For tickets your company opened, click Company Tickets.
   • For all tickets, click All Tickets.
   • For only closed tickets, click Closed Tickets.
   • For only open tickets, click Open Tickets.
3. To sort the tickets in ascending or descending order based on a column, click any column heading.
4. To search for a ticket in the list, enter keywords from the title or a ticket number in the search.
5. Optional: If you want to export the list of tickets, take the following actions:
   1. Click Export Ticket List.
   2. Select a file type.
   3. Click Download File.