Respond to OTRS ticket activity

When IXIA CCMS Customer Support responds to a ticket you have submitted, you receive a follow-up email from the Support-Dita queue. You can choose from one of two methods to ask for more information or report results.

1. If you choose to respond using email, reply directly.
   Important: You should include the OTRS ticket number in the subject of the email.
2. To respond using OTRS, take the following actions:
   1. Log into OTRS.
   2. Open the issue.
   3. Review the MadCap Software response.
   4. Click Respond to This Ticket or scroll down to the new message.
   5. Enter your response.
   6. Click Submit.