Using Metadata to Deliver Findable Content

Using Metadata to Deliver Findable Content

“Findable content” has been a buzzword for a few years. In the context of customer experience, it is crucial. In…

Custom Business Rules for DITA Projects

Custom Business Rules for DITA Projects

What Are Business Rules Business rules define or constrain some aspect of business, and always resolve to true or false….

Exhibitors at LavaCon 2019.

Reflections on LavaCon 2019

As content creators, and even as CCMS vendors, we easily find ourselves heads-down in our own little worlds, solving our…

How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content

How to Channel the Knowledge of Technical Experts into Perfectly Crafted Content

Over the years, technical writers evolved to be more than just writers. They are now being asked to provide a…

How to Automatically Create PDF Forms from DITA Content

How to Automatically Create PDF Forms from DITA Content

PDF forms are a useful way to gather information. Generally, PDF forms are designed in a GUI editor and form…

4 Tips for Getting the Most Out of the Collaborative Review Feature in IXIASOFT CCMS Web

4 Tips for Getting the Most Out of the Collaborative Review Feature in IXIASOFT CCMS Web

The collaborative review feature is a great tool for getting subject matter expert (SME) feedback. It’s easier and quicker to…

Orange and steel structure

The Benefits of Adopting a Standard for Structured Content

The default mode for technical communications is basic, narrative-style unstructured content. It is easy to understand why, since most technical…

Reasons to Move to Structured Content…and How!

Reasons to Move to Structured Content…and How!

The Emergence of the Common Information Experience For years, marketing, sales, tech pubs, and customer support operated independently throughout the…

Person typing on laptop with plant.

The End of the Technical Writer? 2.0

For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest…

Omnichannel Conten

How to Enhance Customer Experience with an Omnichannel Content Strategy

The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved…

5 Tips from an IXIASOFT Tech Writer on Using IXIASOFT CCMS

5 Tips from an IXIASOFT Tech Writer on Using IXIASOFT CCMS

IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in…

The Path to Information 4.0

The Path to Information 4.0

What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart…