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Reasons to Move to Structured Content…and How!

Reasons to Move to Structured Content…and How!

The Emergence of the Common Information Experience For years, marketing, sales, tech pubs, and customer support operated independently throughout the…

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The End of the Technical Writer? 2.0

For roughly six years, I have been keeping track of the number of technical writer job postings on indeed.com—the largest…

How to Enhance Customer Experience with an Omnichannel Content Strategy

How to Enhance Customer Experience with an Omnichannel Content Strategy

The customer journey, which consists of the different stages a customer goes through before making a purchase, has significantly evolved…

5 Tips from an IXIASOFT Tech Writer on Using IXIASOFT CCMS

5 Tips from an IXIASOFT Tech Writer on Using IXIASOFT CCMS

IXIASOFT CCMS Desktop has a staggering number of features. Without even getting into all the things you can configure in…

The Path to Information 4.0

The Path to Information 4.0

What exactly is Information 4.0? Industry 4.0 is the term for firms using automated systems and data within a “Smart…

Another ISO Standard! IEEE-ISO 82 079

Another ISO Standard! IEEE-ISO 82 079

Are you a competent technical communicator? The creation of information for use shall be assigned to competent persons (*) (*)…

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Why GitHub + an XML Editor Is not a Substitute for a CCMS

There is no doubt that GitHub is a great resource, and I use it to host sample DITA files that…

What are production metrics? (Pt. 1)

What are production metrics? (Pt. 1)

What are production metrics, and why should we measure them? In a nutshell, production metrics provide the ability to: Set…

Ericsson and DITA: Content Reuse and DITA Metrics (Pt. 2)

Ericsson and DITA: Content Reuse and DITA Metrics (Pt. 2)

Ericsson and DITA Many customer product information groups at Ericsson are dependent on organization and product areas. Ericsson delivers customer…

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Creating a Content Inventory

A content set grows organically over time. It’s created over many years, by many writers with many different writing styles…

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DITA XML: 5 Tips for Getting Started

DITA XML can be daunting, especially for newcomers from authoring environments like MS Word. The fundamentals of good technical writing,…

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Benefits of Using DITA

    An Intro to DITA DITA stands for Darwin Information Typing Architecture, and is an XML-based open standard for…